Bill Sutherland Email & Phone Number

Tulsa, Oklahoma, United States

• Provided end-users with technical assistance, troubleshooting hardware and software issues.
• Maintained and updated desktop systems, ensuring security compliance and handling hardware upgrades.
• Conducted training sessions to enhance user understanding and efficiency in computer system usage.
• Maintained accurate documentation of hardware and software configurations, troubleshooting steps and solutions for future reference.
• Managed KACE Systems Deployment Appliance for imaging computers.

Tulsa, Oklahoma, United States

• Supported campus network composed of hundreds of network devices including switches, routers, firewalls and access points.
• Supported dozens of systems including practice management and electronic medical record applications, security cameras and file, web and printing services.
• Installed, configured and supported physical and VMware virtual servers running Windows Server 2008 R2, 2012 R2, 2016 and 2019.
• Monitored server and network performance and availability using various tools such as Paessler PRTG.
• Installed, configured and managed Microsoft Deployment Toolkit for imaging computers.

Tulsa, Oklahoma, United States

• Diagnosed and resolved technical problems reported by users, offering excellent customer service to address concerns and ensure smooth desktop system operation.
• Collaborated with networking team to address complex issues and improve overall IT infrastructure and processes.
• Developed various VB.NET applications for customers as well as internal support tools for the IT department.
• Authored and distributed scripts and Group Policy Objects to configure system settings and deploy software.
• Installed, configured and managed various systems (Microsoft WDS, Norton Ghost, Clonezilla) for imaging computers.