Bill Sutherland Email & Phone Number

Tulsa, Oklahoma, United States

• Provided end-users with technical assistance, troubleshooting hardware and software issues.• Maintained and updated desktop systems, ensuring security compliance and handling hardware upgrades.• Conducted training sessions to enhance user understanding and efficiency in computer system usage.• Maintained accurate documentation of hardware and software configurations, troubleshooting steps and solutions for future reference.• Managed KACE Systems Deployment Appliance for imaging computers.

Tulsa, Oklahoma, United States

• Supported campus network composed of hundreds of network devices including switches, routers, firewalls and access points.• Supported dozens of systems including practice management and electronic medical record applications, security cameras and file, web and printing services.• Installed, configured and supported physical and VMware virtual servers running Windows Server 2008 R2, 2012 R2, 2016 and 2019.• Monitored server and network performance and availability using various tools such as Paessler PRTG.• Installed, configured and managed Microsoft Deployment Toolkit for imaging computers.

Tulsa, Oklahoma, United States

• Diagnosed and resolved technical problems reported by users, offering excellent customer service to address concerns and ensure smooth desktop system operation.• Collaborated with networking team to address complex issues and improve overall IT infrastructure and processes.• Developed various VB.NET applications for customers as well as internal support tools for the IT department.• Authored and distributed scripts and Group Policy Objects to configure system settings and deploy software.• Installed, configured and managed various systems (Microsoft WDS, Norton Ghost, Clonezilla) for imaging computers.