Brooke Sutherland Email & Phone Number

United States

Dallas, Texas, United States

Dallas, Texas, United States

Irvine, California, United States

• Cultivated strong client relations through positive attitude, clear communication, and an interest in understanding each company’s business operations
• Coordinated daily communication with client and other staff to prioritize projects or other tasks and report findings to executive management
• Aided in recruiting efforts for potential intern and full time candidates
• Provided clear instructions on tasks that were sent to offshore resources and reviewed work
• Analyzed financial statements account metrics and quarter-over-quarter and year-over-year fluctuations to better understand the business’ financial performance
• Conducted substantive testing of financial statement accounts to determine overall materiality of account balances using advanced Excel functions including pivot tables and vlookupInquired and document client’s.

• Prepare and manage yearly budget reports
• Bill chapter dues to 250+ chapter members quarterly
• Oversee vendor payments and member reimbursements
• Manage chapter income and tax issues

Orange County, California Area

Laguna Beach, California

• Planned, organized and executed weddings and special events
• Collaborated with managers to implement process improvements to streamline programs
• Created social media content and supported event venue promotion efforts
• Scheduled appointments for wedding tours and events
• Conducted payroll for 50+ employees using Paycom

Foothill Ranch, California

• Engaged with customers on a daily basis to establish best practices in customer service
• Responsible for answering and routing multiple incoming calls into the restaurant
• Executed exceptional customer service for restaurant serving over 500 people per day
• Responsibility for the training of all new hires and staff in the take-out processes
• Streamlined training program to be more effective
• Collaborated with management and defined ways to diffuse potential problems with customers