• Cultivated strong client relations through positive attitude, clear communication, and an interest in understanding each company’s business operations• Coordinated daily communication with client and other staff to prioritize projects or other tasks and report findings to executive management• Aided in recruiting efforts for potential intern and full time candidates• Provided clear instructions on tasks that were sent to offshore resources and reviewed work• Analyzed financial statements account metrics and quarter-over-quarter and year-over-year fluctuations to better understand the business’ financial performance• Conducted substantive testing of financial statement accounts to determine overall materiality of account balances using advanced Excel functions including pivot tables and vlookupInquired and document client’s significant business processes to better understand its operations and how the internal controls mitigate risk of financial misstatement

•Prepare and manage yearly budget reports•Bill chapter dues to 250+ chapter members quarterly•Oversee vendor payments and member reimbursements•Manage chapter income and tax issues

• Planned, organized and executed weddings and special events • Collaborated with managers to implement process improvements to streamline programs• Created social media content and supported event venue promotion efforts• Scheduled appointments for wedding tours and events • Conducted payroll for 50+ employees using Paycom

• Engaged with customers on a daily basis to establish best practices in customer service• Responsible for answering and routing multiple incoming calls into the restaurant• Executed exceptional customer service for restaurant serving over 500 people per day• Responsibility for the training of all new hires and staff in the take-out processes• Streamlined training program to be more effective • Collaborated with management and defined ways to diffuse potential problems with customers• Participated in greeting customers upon arrival, answering questions, and taking orders over the phone