Brittany Balajadia Email & Phone Number

Public Service:•Meet the library’s service standards in all interactions with the public and staff.•Respond to questions regarding the status of library accounts, issuing new library cards, requests, item renewals, and collecting and clearing fines.•Assist customers in finding materials in the library and in using equipment such as Internet computers, printers, copiers and other electronic resources as needed.•Place hold requests and create bookings for patrons on automated library systems.•Maintain public safety and security by enforcing the library’s code of conduct and contact security as needed.•Design and implemented meaningful and appealing displays.Circulation Services Tasks•Assist in hourly scheduling, motivating, leading, directing, training staff and volunteers for consistent workflow•Manage and perform materials handling tasks including sorting, discarding and routing materials to ensure efficient flow of library materials•Maintain and troubleshoot the Automated Materials Handling System and other library equipment making service calls when needed.•Train circulation staff on new procedures ensuring efficient and effective serviceMaterials Maintenance and Processing•Process materials in all formats and collections; verify and correct library material item information.•Contact patrons when items are returned with missing parts or damagedClerical•Perform data entry and records maintenance on accounts.•Maintain displays and materials supplies as given by marketing department.•Keep statistical records•Update information on library intranet as needed.•Create and maintain databasesProgramming and Training•Provide support in the planning, preparation and presentation of programs, presentations, outreach activities, and displays.•Serve as Volunteer Services Supervisor and trainer; work with the Library’s Volunteer Services to set up and train volunteers on circulation tasks such as; shelving, material handling, weeding and shelf reading.

San Jose, Ca

• Assist clerical staff or patrons in resolving complex overdue problems, determines patron liability for damaged materials, and handles other complaints• Handle encoding and data entry of specific library materials into system database, verifies accuracy of data entry, and changes to title records.• Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.• Take action to deal with disruptive or problem patrons per library policies.• Issue borrowers cards according to library procedures; Checks materials in and out, collects and records fines and explains rules and procedures to library patrons at the library’s circulation desk.• Perform a variety of typing and secretarial functions: files, keeps records, compiles reports, schedule meetings, and record and distribute minutes of meetings.• Read business emails on a regular basis to keep informed of updates, issues, and new or revised policies and procedures.• Participate in developing procedures for branch or unit functions, places resulting procedures into written format using word processing tools, and disseminates information to appropriate staff.• Types and compose forms, bulletins, and letters pertaining to library functions.• Answer telephones, transfers calls and provides information to callers.

San Jose, Ca

• Coordinated physical appearance of library to correct merchandising standards. • Maintain accurate shelving standards by inspecting and sorting materials. • Organize shipments by packing and/or unpacking in an effective and timely manner. Process new shipments into database. • Manage front desk activities including entering new borrower information into database, collecting payments by operating cash register, communicating with patrons and trouble-shooting account problems.• Utilize library software to processes material holds, incomplete items, discarded materials, and updating material records.• Train and motivate Library Service Volunteers and staff to correct standards.• Educate patrons in various e-resources, databases and general online account information by helping navigate website and library catalog software.• Assist patrons on library floor by answering questions, finding materials, and providing directions.• Trained in key-holding responsibilities including deposit processing (Pay-In Summary), and accurately counting petty cash for daily operations. Able to perform all opening and closing duties. • Utilized policies and procedures to maintain safe environment for community.

Sunnyvale, Ca

• Provided overall practice management including financial, human resources and client management responsibilities.• Hired, trained, scheduled, motivated and supervised 10+ staff members.• Ordered products and supplies; tracked inventory of both. Kept accurate inventory logs per company standard. • Coordinated all aspects of customer service including routine account problems and general questions to maintain excellent customer relations.• Monitored/coordinated work flow in store areas to maximize efficiency.• Developed and implanted marketing concepts and plans. Steadily increased revenues through strong focus on customer service, excellent merchandising, and teamwork.

Milpitas, Ca

• Trained and motivated sales/customer service staff.• Improved operations through effectively supervising daily staff assignments.• Increased profits through effective displays and merchandising. • Utilized key-holding responsibilities by processing daily deposits and petty cash. • Coordinate physical appearance of store. Stock merchandise on sales floor.• Provided individualized sales and customer service.• Interacted with customers during front desk activities including collecting payments, checking out items, trouble-shooting account issues.• Maintained safe clean environment for customers by performing janitorial work when necessary.