Business Development, Operations Management, Project Management• Setup Core Group Business for Guardian Life Insurance in India managing Insurance operations • Built the Shared services utility in parallel to the operations function - Transition, Training, Workforce Planning• Project manage a large scale transition of operations from a third party provider to in-house subsidiary•Build migrations framework for new work, building governance structure for different projects to streamline stakeholder engagement•Work with Business and IT teams on-shore and off-shore on different projects which include design and development of various products and tools – tableau reporting, impact 360, sales force

Vice President/Senior Manager – Payments & Cash Management - Client Management •Lead client servicing teams for HSBCnet globally, across 4 different locations •Interacting with Sales, Implementation specialists to design customer service strategies and define client tiers•Working with eCommerce product and IT teams on design and development of various systems support the operations and customer support function •Using customer feedback and analytics to understand clients needs and draft proposals to improve channel penetration accordingly

Senior Manager – Payments and Cash Management - Client Services• Interacting with sales teams to improve client sales, initiate cross sales and provide necessary support during new customer on boarding• Supporting relationship managers and client implementation managers for new sales demonstrations• Managed Tier 1 client service team for Commercial Banking customers• Create a customer focused culture within the team, that motivates staff to provide excellent service and deepen client relationshipsAchievements: -• Project managed transition of c 25K customers to a different e-Commerce platform for Canada, responsible for Operations delivery• Interacting with commercial clients across lower mainland Vancouver to promote e-Commerce services provided by the Bank

Assistant Vice President – eChannel’s & Client Management (January 2011 – Feb 2013) Project Management, Transition Management, Business Development• Work with business teams globally to understand offshoring requirements and provide right shoring options basis business need, skill sets, language and cost • Managing the order book for transitions and working with HR and Operations for resource planning • Strong working relationship with Business and Key Service Delivery stakeholders to ensure that all transitions are delivered within timelines • Project managing the entire transitions workbook and working with multiple internal stakeholders to ensure each project is delivered ahead of / on scheduleProject Manager – eCommerce Product Testing – (July 2008 – December 2010) Business Analyst, Product Testing, Product DevelopmentThe team is responsible for managing all new releases for HSBCnet, an e-commerce digital platform for SME, Commercial, Large Cap customers • Work with Global e-Channels Product Manager and identify and agree scope of each release and sign off with Functional as well as IT teams • Participate in project walkthroughs and Requirement Specification meetings with IT teams and Global Project managers for key projects • Coordinate the UAT/BAT testing for various projects within a release• Performed Data Analysis to gather customer insight and presented findings to upper management through business reports produced via Cognos 8 Business Intelligence and SharePoint Report Builder Manager Operations, Operations (Customer onboarding and helpdesks) (October 2006 – July 2008) - Operations Management• Managing 8 Assistant Managers and over 60 Customer service associates working for various teams across different business regions (UK, HBME and Canada) Assistant Manager Operations, HSBC RBWM - Helpdesk (January 2004 – September 2006) - Processing Executive, US Operations (September 2002 – December 2003)