Beverly Thompson Email & Phone Number

*Develop and implement sales promotions. *Created and implement SOP’s for training and validation for ISO standards.*Responsible for designing generic brand packaging and maintaining inventory levels in our San Diego warehouse to meet and exceed sales goals and customer demands. *Develop and maintain relationships with influential distributors *Provide regulatory support and guidance for current and new product improvement and development. *Provide guidance to regulatory for 510k documentation to include 510K submission.*Provide review and approval of sales and marketing product literature and labels where necessary. *Worked directly with freight forwarders on exports and imports.

•Worked with Sales Managers to increase sales by communicated with customers on promotions and new product launches, which ultimately increased the customers’ business, improve customer loyalty, and met the organization’s quarterly sales goal *Responsible for ordering and maintaining generic inventory in our San Diego warehouse to meet and exceed sales goals by 25% each quarter.*Monitored OEM (custom manufacturing) partners’ orders manufactured and shipped from China. Coordinate ship dates and delivery dates to meet sales goal by 25% each quarter.

Managed day to day operations, Inside Sales, Sales Support, Account Management for OEM customers.

*Provided world class service to our internal and external customers. *In charge of working with freight forwarders, providing 510K and other documentation for FDA, USDA and customs clearance to prevent delays with deliveries. Negotiate inland freight rates for air and ocean shipments while lowering cost without sacrificing service levels. Responsible for saving the company in excess of 50K dollars a year through negotiations and monitoring inland freight bills.

*Successfully launched a new sales department for AOL direct sales, with sales in excess of 500k a month. Responsible for consistently increasing sales for Direct TV, Earthlink and AOL Dial-Up and DSL services. *Trained sales agents on sales and telephone techniques which increased productivity by 25%.

*Trained and managed two supervisors, one trainer, and 43 customer service representatives. Departments included Key Accounts, New Accounts, Field Sales Support, Customer Credits, Returns, North American and International Customer Service.*Worked with National Sales Managers notifying over 50 national accounts about new promotions and product launches, helping the field representative attain sales goal.

*Oversaw day-to-day operations including interviewing, hiring, and training staff. Analyzed and monitored employees’ daily telephone activity ensuring compliance with performance standards of 97%.