Brandon Tomaiko Email & Phone Number

Foothill Ranch

Trabuco Canyon, Ca

Irvine, Ca

- Managed day-to-day operations of Customer Service, Billing, IT/Web Development, Content Writers, HR/ Recruiting, Business Development, Quality Assurance, Reputation Management, and Adwords departments to ensure organizational growth through sales, customer service, and product development- Implemented Agile Methodology to increase efficiency of Web Development team- Monetized content writing services through social media/blog marketing packages- Developed HR/Recruiting procedures to ensure compliance, growth, and morale for multiple locations- Managed and increased effectiveness of support departments by streamlining processes to increase contract renewals and customer satisfaction while decreasing production times - Managed production teams to ensure data quality and exceed industry standards- Weekly payroll and commissions oversight- Worked closely with CEO to design and develop departments

Irvine, Ca

- Increased contract extensions by 371%- Decreased cancellations by 27%- Improved customer satisfaction levels to 85% through improved processes and tracking- Responsible for improving department processes and developing personnel

Santa Ana, Ca

- Inside/outside sales representative responsible for Southern California and Arizona- Increased overall sales by 12% in 1st quarter- Promoted sales and customer satisfaction through in-person customer visits- Developed merchandising and branding solutions for retail customers

Orange County, California Area

- Serviced customer inquiries and facilitated account resolution and improvement- Specialized in dispute resolution and technical solutions- Negotiated contracts with new and existing clients throughout the US and Canada- Developed and implemented training policies and procedures

Orange County, California Area

$500,000+ in sales annuallyTrained new employeesSupervised a team of sales openers

Directed the design and marketing of product linesMaintained customer service and brandingFacilitated and organized west coast road shows

Orange County, California Area

Monitor phones and distribute correspondenceType documents/spreadsheets/reportsFile/fax/copy/scan