Eric M. Email & Phone Number

Collaborative, hands-on, trustworthy, and forward-thinking Operations Executive with extensive experience building successful teams, establishing data-driven strategies, improving the customer experience, and facilitating critical change for multi-million-dollar organizations. Strong record of identifying needs, constraints, risks and rewards, and process improvements. An expert in communicating vision, establishing expectations, monitoring progress, and delivering the organization's stated and expected results. Proactively plans for internal and external threats. Highly adaptable executive able to thrive in multiple business types, cultures, and environments. Effective and approachable team leader able to motivate, develop, train, and bridge the gap between the up-and-coming workforce and industry veterans.Core Skillset includes: Brand Representation, Coaching & Mentorship, Collections & Profit Recovery, Concierge Treatment, Conflict Resolution, Customer Experience, Customer Journey Design and Planning, Customer Satisfaction, Dispute Resolution, Hospitality, Leadership Coaching, Process Improvement, Product Management, Project Management and Planning, Team Development, Generative AI Prompting, Chatbots, and Zendesk.

Listed skills include Customer Service, Management, Merchant Services, Payment Card Processing, and 46 others.