Brian Tomko Email & Phone Number

West Trenton, Nj, Us

King Or Prussia, Pennsylvania, Us

• Created and led a NEW Workforce Management department and responsible for:o Daily/weekly/monthly call center performance and reporting metrics as well as opportunities for improvement for: call volume, missed call improvement, agent handle time, phone occupancy, off phone activities, schedule adherence and capacity management for C Suite leaders.o Short & long-term forecasting for inbound calls, outbound calls, and correspondence. o Capacity planning, contact center scheduling and real time management of call volume and contact center reporting/analytics.o Direct contact for all items related to call center optimization which included new call routing structure, scheduling tool implementation and skilling upgrade/revision. o Management of 1 supervisor and 3 real time analysts. o Scheduling of contact center agents and admissions coordinators across 11 inpatient facilities.

Valley Forge, Pa, Us

Valley Forge, Pa, Us

Seattle, Washington, Us

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Horsham, Pa, Us

Monitor and analyze online marketing data for retail clients. Work closely with marketing teams and clients to help improve traffic growth and ROI.

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Oversee all telemarketing and emarketing data responsibilities including forecast, analysis and report building. I closely monitor all telemarketing and emarketing data and create reporting based on that data.

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In the Medicare Supplement advertising department, I am responsible for managing key campaigns internally and externally with vendors as well as reporting for direct response television, Medicare supplement infomercials, online media, and free standing insert campaigns.

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Completed rotational program to expand my knowledge and skill set within UnitedHealth Group. Some of the key responsibilities and functions within this role are the management of fifteen employees within the Operations group, member of the transition team which moved the fulfillment business from one vendor to three, and a key team lead to engage agent business within the state of Rhode Island. Rotational areas of interest include: Marketing, Finance, Regulatory Affairs, Operations, Fulfillment and Information Technology.

Philadelphia, Pa, Us

Developed marketing plans, marketing recaps, and grassroots marketing for in–house marketing events. Also, managed and coordinated event marketing and assisted in researching target markets, creating promotional materials, and implemented event services show promotions.

Philadelphia, Pa, Us

International internship in Hungary and the Czech Republic where I was involved in various corporate meetings discussing International Relations, Global Operations, and Strategies.

Mba, Marketing

Bachelor Of Science (B.S.), Marketing