Ben Toms Email & Phone Number

London, United Kingdom

• 1st to 3rd Line Mac support, either remote or desktop support. In an environment of 2,000 Users globally, some 200+ Mac with an ever growing mac estate. • Building, maintaining & designing Mac OSX architecture & utilising the existing Active Directory Structure• Building & maintaining of globally distributed Mac Servers.• Using JAMF’s Casper to build Macs, management via policies & distribution of applications.• Writing scripts in AppleScript, Bash Python & some Xcode.• Creating a standardised build workflow to be implemented globally.• User management though Active Directory, Exchange 2010, Blackberry Enterprise Sever, Cisco Call Manager.• Mobile Device Management (MDM) implementation & management using AirWatch of some 800 BYOD devices, across iOS, Android & WP8.• Training IT & Users on using & supporting Macs & Mobiles within Pentland.• Managing a Digital Signage installs based on ~Sedna.• Maintaining a Portfolio hosted Digital Asset Management solution.• Maintaining the internal Certificate Authority structure as well as handling external certificate requests.• User administration & management of our BOX.net instance.• User administration & management of our FontExplorerX server.• Technical Advisory Board member for Infrastructure focused changes.• 80% of activities are project based, leading gain a wide variety of skills across IT.• Meeting with our users across brands & marketing teams to find common paint points & resolve.

London, United Kingdom

Pentland Brands plcGlobal Mac infrastructure Support AnalystMarch ’11 – Present Day• 1st to 3rd Line Mac support, either remote or desktop support. In an environment of 2,000 Users globally, some 200+ Mac with an ever growing mac estate. • Building, maintaining & designing Mac OSX architecture & utilising the existing Active Directory Structure• Building & maintaining of 11 Mac Mini Servers located in the UK, Hong Kong & New York.• Using JAMF’s Casper to build Macs, management via policies & distribution of applications.• Writing scripts in AppleScript & Bash.• Creating a standardised build workflow to be implemented globally.• User creation & management though Active Directory, Exchange 2010, Blackberry Enterprise Sever, Cisco Call Manager.• Mobile Device Management (MDM) using AirWatch.• Training IT & Users on using & supporting Macs within Pentland.• Managing a couple of Digital Signage installs based on ~Sedna.

1st to 3rd Line Mac & PC support, either remote or desktop support. In an environment of 400 Users, some 250+ Mac. Building, maintaining & designing Mac OSX architecture that's SOX compliant & utilising the existing Active Directory StructureBuilding & maintaining of 6 X-Serves hosting Web Helpdesk, Universal Type Server, Open Directory, Casper/JSS, Simple Help. Using JAMF's Casper to build Macs, management via policies & distribution of applications across offices in England, France & Belgium. (in English & French).Writing scripts in AppleScript, Bash, Perl & Visual Basic.Creating a standardised build workflow to be implemented across EMEA.User creation & management though Active Directory, Exchange 2003 & 2007, Blackberry Enterprise Sever, Cisco Call Manager & Unity Voicemail systems.Managing of iDevices (iPhone, iPad & iPod Touch).

Day-to-day administration of Active Directory2003, Exchange 2003, Blackberry Enterprise Server, Apple OS X Open Directory & iNdeX 400 telephony Server.Managing Daily Backups.1st to 3rd line support for 70 staff & 30 tenants, across Pc's, Macs, Blackberries,Telephony & Meeting Room Equipment

1-3rd line Mac & PC Support for 4,000 users.Testing the various Active Directory Integration methods over a 6 week period.Authoring Project Implementation Documentation in regards to integrating all of in use Mac Clients into the current Active Directory & Exchange 2003 Infrastructure.Adhering to the security best-practices set by ISO27001 & BCF7799.Preparing data migration schedules for all Mac Clients & Servers.Drawing up the overall costing for the migration project including correct volume licenses & ongoing support costs.

Logging calls for users across EMEA.1st Line Active Directory Administration.

Providing information to customers across a broad range of Apple based Pro Audio & Video products.Logging customer quotes via Filemaker Pro.

Providing 1st line support for the Renault.net SAP portal, across Windows 9x/Me/XP & Mac OS 8.x/9.x/10.xWriting training materials for use by other Analysts.Sitel

Diploma, Computer Music Technology

Diploma In Computer Music.

Gcse'S