Brian Tragno Email & Phone Number

Biddeford, ME, US

Portland, Maine, United States

Portland, Maine, United States

Portland, Maine Area

Staff management.Supply management.Staff training.Back office work including payroll and Quickbooks.Customer service.Creating and implementing menus.Creating well crafted coffee beverages in an efficient manner with focus on quality and customer satisfaction.

Greater New York City Area

Cold Spring, NY

Advise hikers on Leave No Trace principles, proper hiking gear, trail navigation and difficulty.Sell maps and water bottles,Promote NYNJTC.Recruit volunteers.

NYC

Jersey City, New Jersey

Creating well crafted coffee beveragesCustomer serviceOpening and closing the shop

Teaneck, New Jersey

Managed a group of up to 6 employees.Created a weekly schedule.Trained new employees to make quality espresso drinks.Selected and ordered coffee and retail products.Assisted in creating and implementing coffee and food menus.

Ramsey, NJ

Managed a team of up to 12 people.Assisted in managing cash and merchandise flow.Assisted in creating weekly schedules for 30+ employees.Provided customer assistance in person and over the phone.Worked with other supervisors to develop strategies to accomplish company goals.Played a key role in making sure merchandise made it to the sales floor on a strict.

Provided park information to visitors.Made rounds to ensure visitors where obeying park rules and regulations.Performed visual inspections of facilities and grounds.

Assessed and met the needs of customers to ensure customer satisfaction. Worked closely with coworkers to make sure orders were completed on time.Worked with Word and Excel to develop an constantly changing inventory list

B.A., Environmental Studies

Activities and Societies: Environmental Alliance Study Abroad (India)

Culinary Arts Certificate, Biology, Environmental Track