As part of the Operations Team, responsible for ensuring every client who contacts our office feels they are our only client and we will do almost anything to make their life easier. Additionally, supporting eight (8) Wealth Advisors by completing an assortment of tasks and responsibilities requiring attention to detail and an ability to find solutions to potentially challenging assignments.

Responsible for all aspects of assigned projects for the entire project life (initiate, plan, execute, control and close). Continually monitor and assess activities of designated projects and initiatives, communicate status to management, and respond proactively with appropriate recommendations to ensure the successful completion of project goals, which are on time and within scope and budget.

- Responsible for improving operational efficiencies and process improvements of the restaurant.- Planned and coordinated projects to increase restaurant capacity and production by 20%.

- Accountable for the processing and reviewing of maintenance records to ensure accuracy and completeness.

Responsible for the successful implementation of daily operation optimization, encouraging staff of 184 employees to ensure customer satisfaction in order to build strong customer relationships and strengthen revenues. Guaranteed standardized operations by liaising with Dispatch and Flight Operations, Maintenance, Central Load Planning, Customer Service, and Crew Scheduling.- Greatly improved on-time arrival performance by creating a report and constantly interacted with key operational employees, which was reflected positively in the U.S. Department of Transportations’ monthly Air Travel Consumer Report.- Developed a unique product that was first in the industry, which tracked and monitored lengthy taxi out and taxi in delays for domestic flights that ultimately minimized the potential U.S. Department of Transportation fine of $28,500 per affected customer.- Significantly reduced unscheduled absences, thus greatly minimizing overtime costs by at least $150,000 per month.

Managed a two-pronged operational goal system, placing passenger movement and satisfaction at the top of the list for intended goals, tracking passenger movements to ensure minimum passenger inconvenience, while also evaluating the impact of operational decisions. Collaborated with Customer Service, Reservations, and Consumer Affairs to drive customer satisfaction to surpass previous expected levels.- Assisted with developing a real-time spreadsheet for use at the fingertips of frontline operational staff that significantly reduced the number of misconnecting international customers.- Created a communication tool that alerted and advised the flight dispatcher and pilot in command of overburdening any single diversion city.

Directed eight call centers, central point of contact for Human Resources, maintained a standardized application of corporate policy, administered management vacancies, budgeted for local offices, and implemented the collective bargaining agreement. - Coordinated all efforts related to the closure of six reservations offices over a period of 16 months as a direct result of the impact of 9/11.- Successfully directed the implementation of a new collective bargaining agreement into three separate work functions for consistent and efficient application.- Expeditiously and effectively hired 250 employees to fill vacancies due to the lower than anticipated number of transfers from closed offices.- Chaired the steering committee for absence management affecting eight call centers (3000 employees), resulting in over 50% reduction in unscheduled absences and setting a precedent for expectations.