Ken Mcdaniel Email & Phone Number

I possess 20 plus years experience as an Operations Leader for industry leading financial, transportation, consumer service and hospitality organizations. My responsibilities in these positions have required detailed expertise in a wide variety of operations management, sales management and employee training initiatives that support continuing business operations such as but not limited to:_Managing multi-branch sales operations producing annual revenues in excess of $35 million_Assuming direct responsibility for all P&L, sales and fleet management functions_Generating record sales and profit margin growth in both 2006 and 2007_Achieving Top 10% Sales Performance out of 1,200 operating locations_Achieving a #1 Business Ranking for Quality Service_Implementing a Revenue Optimization Program that improved revenue streams by 15%_Initiating multiple project management and employee improvement programs that enhanced overall customer satisfaction rates_Executing various professional training and development programs for new hires and existing employees_Instructing employees on appropriate customer service, quality assurance and operational strategies to grow market share_Training employees on new products and services offered as part of a comprehensive sales program These experiences provide me with a diverse expertise base and skills; organizations require that are not available from most other candidates.

Listed skills include Operations Management, Strategic Planning, Customer Relations, Inventory Control, and 46 others.