Rack and stack equipment, run fiber and copper, send and receive equipment, troubleshoot issues.

Hired by Tata Consultancy Services (TCS) in May of 2016, have worked as a consultant in various highly secure environments such as the banking industry, insurance industry, and power generation. Have provided high level technical support to such power houses as; Freddie Mac and their six thousand internal clients and fifty banking chains; KeyBank and their one thousand two hundred branches and eighteen thousand employees; Anthem who serves more than one hundred eighteen million people with their forty five thousand employees; and American Electric Power (AEP) and their sixteen thousand seven hundred employees.

Responsible for providing technical assistance for on-site clients. Pulling cable, installing computers, registers, POS, handheld scanners, Virtual Reality goggles, installing software updates, installing WiFi routers, modems, and networks.

Work with Constant Contact to create email and social media campaigns, maintain Facebook and Twitter for the company, safety and security on the shooting range, gun sales, closing out the registers and the store.

Working with Citrix, ServiceNow, Front Range, Active Directory, C shell, Microsoft Outlook, Microsoft Lync, store registers, voip phones, multifunctional and register printers, credit card readers, hubs, switches, routers and workstations. Working with Microsoft Windows 2003/2008/2011 Server; Microsoft Windows XP/Vista/Win7/Win8, Legacy, and Apple.

IT Technician/Network Support. Handling MSP client issues via phone, email, remote access, and on-site in a timely and professional manner. Answering, evaluating, prioritizing, resolving or escalating wireless, workstation, application, networking, hardware and other computer-related technology issues. Working with Microsoft Windows 2003/2008/2011 Server; administered users in Active Directory, assigned and modified roles; Microsoft Windows XP/Vista/Win7 in a domain environment; Installing, configuring, troubleshooting, and repairing hardware and software; PC and Peripheral support for all users; VPN; Firewall; Managing Networking Equipment – hubs, switches, routers and workstations. Maintaining documentation for IT Hardware, Software, and Licensing. Tracking billable hours to clients

Bi-Lingual (Portuguese) Customer Relations Representative, providing customer care for a wide variety of issues, maintaining high service levels, satisfaction objectives and call quality, to ensure premium customer service. Troubleshooting Bluetooth, programs, and apps with customers, utilizing Siebel, Word, Messenger, and Excel.

Medical interpreter. Provided on-site and telephonic English interpretation services for Portuguesespeaking individuals. Conducted on-site live interpretation for nurses, doctors, psychologists, social workers, and patients. On-site translation of medical and non-medical documents for patients and doctors.

Missionary with the Vineyard Church living on the Amazon in Brazil. Offered a number of classes, including; English classes, chess classes, guitar lessons, and employment training. Provided water filters to indigenous villages and communities. Planned conferences and trainings, and participated in public teaching and speaking.

ASP, Java, Cold Fusion, HTML, Database