Budd Renaud Email & Phone Number

Carleton Place, On, Ca

Ottawa, Ontario, Canada

Ottawa, Canada

Ottawa, Ontario, Canada

Ottawa, Canada Area

Ottawa, Canada Area

In my role as a Services Sales Consultant I provide support for Saba's Customer Success organization by designing and selling custom professional services for our global client base. From designing complex technical solutions across multiple platforms and building new service offerings, to managing relationships with Saba's partners, there is very little that I don't do.

Ottawa, Canada Area

Working as a Technical Solutions Consultant for Saba Software affords me considerable opportunities to tackle the numerous challenges that our clients face in meeting their Talent Management needs. In my current role I routinely need to switch between acting as a project manager, business consultant, product manager and inter-departmental liaison. Helping our customers understand their own business needs in order to develop customized solutions is a critical component of guiding them to success. Understanding Saba's products, the underlying technologies and our customer's environments while maintaining strong multi-tasking, organizational and communication skills has been a critical component of my own success as a Technical Solutions Consultant.

In my role with Halogen Software's Technical Solutions team, I coordinated professional services related to Halogen's Talent Management suite of products to target the unique business needs of our various clients. My primary focus was to identify these business needs in order to increase the value of our client's software solutions and contribute to Halogen's strong and industry leading customer focus.In this role, I made extensive use of my project management and technical skills to coordinate accurate and timely delivery of services between Halogen's development/database team and clients. My primary endeavor was to create a focus and infrastructure within my team that allows us to evolve for the future, move into larger markets, increase revenue and add to the exceptional value of Halogen's technical consulting services.

Ottawa, Canada Area

In my position with Mitel's Contact Center Professional Services team as a Technical Consultant I provided Contact Center solution design, engineering and integration across various Mitel platforms.

Ottawa, Canada Area

My current position with Mitel's Contact Center Professional Services team is to provide service, support and project management for the full range of Mitel's Contact Center offerings. Services I provide include:-Contact Center Design-Contact Center Implementation-Contact Center Customization-Project Management and Coordination-Contact Center Consultation ServicesOn a day to day basis, I work with a variety of additional technologies including Mitel Voice Business, Microsoft Windows Server, Microsoft SQL Server, Microsoft Lync.

Ottawa, Canada Area

Prior to the Mitel acquisition of prairieFyre Software Inc., my final position was to provide service, support and project management for installations of prairieFyre's suite of Contact Center Solutions. The majority of my day to day activities were related to project management, typically working 15-20 projects at any given time. I was responsible for every step of the installation process from beginning to end which includes, but is not limited to :Sales - Providing quotes for services and identifying products and services which address business requirements.Planning - Initial requirement establishment, project outline, identifying stakeholders, engineering/design and identifying risks.Installation - Deployment of software and associated environment.Closing - Identifying outstanding issues, process review and transition to normal production.

While employed with prairieFyre, my primary responsibility was to provide technical support on the entire prairieFyre Contact Center Management suite of products. As prairieFyre products integrate directly with the Mitel 3300, I have excellent field experience with configuring and troubleshooting the 3300 in all firmware versions from 7 to MCD 4.2. The high profile nature and business critical importance of the prairieFyre products necessitates highly developed communications skills so that necessary information can be obtained from end users to Mitel vendors and then concisely summarized for proper attention by the prairieFyre development team. My communication skills in external dealings with customers and internally with development and management teams have been routinely praised by my superiors.

While employed with Geek Squad, my primary tasks were consumer based troubleshooting and sales of Best Buy products. As my work was primarily carried out in customers’ residences, having a carefully developed set of soft skills was paramount in successfully carrying out my duties. A large amount of my technical expertise with Microsoft Windows and workstation based troubleshooting was developed during this time.In addition to technical responsibilities, I was also tasked with training and supervision of up to 5 junior technicians.

While employed by Dell Canada, my roles transitioned between support for business client workstations to high performance XPS personal computer support. In interacting with business clients, having a highly developed professional communications style was a necessity due to the high business priority of the larger enterprise and medium business accounts owned by Dell. An additional role which I assumed was to act as a coach for the other 20 agents on my team, which resulted in a 6% improvement of case resolution rate for my team during my time in this role. A major contributing factor to the improvement of case resolution on my team during this time was the development of a custom application which integrated with the Dell CRM system in order to allow agents to more accurately track and manage their active case load as well as perform historical analysis on previous performance metrics.