As a PSAP (Public-Safety Answering Point) Technician. I'm certified on Intrado’s Viper 911 systems and service as a PSAP Services Technician at 911 mission critical facilities throughout Northern California and Washington State. Helpdesk Tier I & II support for the Microsoft team, working triage queue to support clients. I manage support helpdesk tickets according to client’s SLA.

As a PSAP (Public-Safety Answering Point) Technician. I'm certified on Intrado’s (West Safety Services) Viper 911 systems and service as a PSAP Services Technician at Sacramento Regional Fire/EMS Communication Center(SRFECC) and other 911 mission critical facilities throughout Northern California. My additional duties are IT manager which maintains office Network, Computers and Printers. Manage the VPN, firewalls, security, email server, and web site connections for the overall corporation. Manage router and switching equipment installs and configuration. Manage and analyze network needs for telecommunication and LAN/WAN systems. Project Manager ensuring correct specifications and installation practices are followed.Experience with software: MS Office 365 Business, MS Office Suite 2016 (Word, Excel, PowerPoint, and Outlook), MS Visio 2010, Adobe Acrobat DC, AutoCAD 2015, QuoteWerks 5.0, ACT 2013.

As Construction Manager ensuring all correct specifications and installation practices are followed. I was placed on a team as Site Lead Manager for a California Department of Corrections and Rehabilitation (CDCR) project called Managed Access System (MAS). I managed the construction of a Distributed Antenna System (DAS) that manages cell phone usage on state prison properties.

As Project Manager, I design telecommunications and information technology systems for Healthcare, Municipal, Educational, Critical Facilities, Office Buildings and various other market sectors. These designs include site investigations, attend project meetings, and interaction with client IT personnel. Coordinate project assignments with all firm members and review drawings supplied by vendors, clients, engineers and architects. Recommend necessary changes or a redesign of project.Experience with software: MS Office 2010 (Word, Excel, PowerPoint, and Outlook), MS Visio 2010, Adobe Acrobat X, AutoCAD 2013, NewForma and Vision 7 (database software).

As the ITS manager for Atazz, I maintain office Network, Computers, Printers, and security. Manage the VPN, firewalls, security, email server, and web site connections for the overall corporation. Project/Construction Manager ensuring correct specifications and installation practices are followed. Manage router and switching equipment installs and configuration. Manage and analyze network needs for telecommunication and LAN/WAN systems. Manage cabling teams for copper and fiber installation. Manage cable infrastructures for OSP and ISP for telecommunication and LAN/WAN construction. Manage T1, ADSL circuits, and DMAC extensions. Manage telephone moves, adds, and changes.

Manage and analyze network needs for telecommunication and LAN/WAN systems. Manage cabling teams for cooper and fiber installation. Manage cable infrastructures for OSP and ISP for telecommunication and LAN/WAN construction. Project/Construction Manager ensuring correct specifications and installation practices are followed. Manage T1, ADSL circuits, and DMAC extensions. Manage telephone moves, adds, and changes. Manage router and switching equipment installs and configuration. As the ITS manager for Pro-Tech Industries, maintain offices located in Sparks, NV and Oceanside, CA which requires a VPN connection. Manage the VPN, firewalls, security, email server, web site, and HR database connections for the overall corporation.

Engineering cable infrastructures for Outside Plant (OSP) and Inside Plant (ISP) for telecommunication and LAN/WAN construction. Project/Construction Manager ensuring all correct specifications and installation practices are followed. I was assigned to engineer and perform as a construction manager at Santa Clara University campus of 77 buildings. In addition, was the IT manager for Point-to-Point Connections and managed the development of an object-orientated database software. We used Systems Development Life Cycle (SDLC) Waterfall method; a process of discovery, design, implementation, testing, and maintenance.

Executive Vice President responsible for daily operation of sales, management of technical staff and administrative staff. Received reports from the sales department regarding all leads and sales; technical managers progress of projects and personnel; and received all financial and personnel reports by the administrators. Organized reports for the President and Board Members regarding the company’s progress.

Built and rebuilt computers. Helped manage the Y2K upgrades for Sheriff Department, Public Health, Mental Health, District Attorney Offices, and the County Courts.Expertise with Software: MS Office Suite, Publisher, Internet Explorer 6.0, Corel Office Suites (Draw and WordPerfect 8), Adobe products, Procom 32, Netscape Communicator, and IBM’s Thin-Client.Networked with Windows 3.11, 95, 98, NT4/SP4, Novell Client 4.6, and GroupWise 4.5 software.

A small computer services company. Responsible for computer repairs, upgrades of software and hardware for PC and Apple computers. Trained customers on usage of software and hardware such as MS Office, Internet Explorer, Microsoft Publisher, Corel Office Suites, Adobe products, Netscape Communicator, networking with Windows 3.11, 95, 98, NT 4.0, Apple Talk, and Novell. Experienced in LAN administration with both hardware and software.

Worked as a civilian GS-7. Main function was to process automated payroll for 200 personnel; maintain personnel databases, word processing, and spreadsheets. Additional duties were to configure and repair 20 computers in our section, setting up networks with Windows 3.11, 95, and NT 3.5. Maintained the computer workshop for our section, controlled all the parts and supplies.In the Army Reserve, as a dual citizen with the 319th Signal Battalion in Sacramento, CA, I worked as a Multi-Channel Microwave Communication supervisor. As a Platoon Sergeant in charge of 30 soldiers, we cabled and connected forty phones to a microwave antenna so units could communicate with others. We would set up a communication network with the satellite on base. Worked in the headquarters company and set up the NOC and TOC for the Battalion.MOS: 31R, 75B, 75D, 11B Military Awards: (1) ACM, (5) AAM, (1) GCM, (1) OSM, (2) DSMDD 214 Honorable Discharge