Leading the presales department that finds B2B customers AI powered, efficient, and effective solutions from SESTEK's KNOVVU portfolio for a more robust, secure, less-costly, and better customer experience by relying on applications that use NLP and machine learning such as chatbot, virtual assistance, IVR, voice biometrics, speech recognition, text-to-speech, and conversational analytics. I lead a global presales team responsible for technically supporting account managers, demonstrating… Show more Leading the presales department that finds B2B customers AI powered, efficient, and effective solutions from SESTEK's KNOVVU portfolio for a more robust, secure, less-costly, and better customer experience by relying on applications that use NLP and machine learning such as chatbot, virtual assistance, IVR, voice biometrics, speech recognition, text-to-speech, and conversational analytics. I lead a global presales team responsible for technically supporting account managers, demonstrating product features to prospects, executing PoCs, writing statement-of-work documents, and consulting the prospects on finding the right solution for their business. Show less

E2E solution architect, designing customer centric BSS solutions for CSPs.

• Solution architect, Scrum master• CRM consultant to telecom operators.• Proposing high level design solutions on Siebel CRM or Microsoft Dynamics CRM based on the requirements.• Responding to technical portions of RFx.• Helping the sales team for bid preparation in price & cost calculation of hardware, software, license, etc.• Analyzing customer needs, attending and leading workshops• Preparing draft project plan• Preparing solution documents for customer… Show more • Solution architect, Scrum master• CRM consultant to telecom operators.• Proposing high level design solutions on Siebel CRM or Microsoft Dynamics CRM based on the requirements.• Responding to technical portions of RFx.• Helping the sales team for bid preparation in price & cost calculation of hardware, software, license, etc.• Analyzing customer needs, attending and leading workshops• Preparing draft project plan• Preparing solution documents for customer documents• Presenting solutions and products to potential customers.• Participated in o AMX Colombia full stack transformation program o Saudi Telecom, MVNE, pre-sales engagement for CRM solution with MS Dynamics o Jawraa, Saudi Arabia, MVNE, pre-sales engagement for CRM solution with MS Dynamics o Etisalat UAE, pre-sales engagement for SFA solution with MS Dynamics o Jawwal Palestine, IT transformation project for CRM solution with MS Dynamics CRM o Zain Kuwait, IT transformation project for CRM, SFA solutions with Siebel Show less

Participated in more than 80 projects of different scales related to CRM, call center, CTI, dealer management, sales force automation• Analyzing the requirements of Turkcell call center• Participated in CRM transformation project (from Siebel to an in-house developed system) as o Analysis phase leader for outbound calls migration from Siebelo Analysis phase leader for replacing the call center users’ main application• Responsible ofo Providing CRM based call center… Show more Participated in more than 80 projects of different scales related to CRM, call center, CTI, dealer management, sales force automation• Analyzing the requirements of Turkcell call center• Participated in CRM transformation project (from Siebel to an in-house developed system) as o Analysis phase leader for outbound calls migration from Siebelo Analysis phase leader for replacing the call center users’ main application• Responsible ofo Providing CRM based call center solutionso Outbound call management systemo Product ownership of sales managers' web portal• Realizing the tests of the newly developed requirements over the domains under my responsibility Show less

• Siebel CRM expertise, • Analyzing the requirements of call center, marketing, and sales departments. • Participated in CRM transformation (Siebel) project aso Analyst for the new requirements of call center applications and CTI,o Integrator stakeholder between the demand owners from business side, and the vendor.o Responsible for accomplishing third level acceptance tests and coordinating and managing the user acceptance tests.• Held the responsibility of a domain… Show more • Siebel CRM expertise, • Analyzing the requirements of call center, marketing, and sales departments. • Participated in CRM transformation (Siebel) project aso Analyst for the new requirements of call center applications and CTI,o Integrator stakeholder between the demand owners from business side, and the vendor.o Responsible for accomplishing third level acceptance tests and coordinating and managing the user acceptance tests.• Held the responsibility of a domain architect and product owner ofo Outbound call management system, o Dealer management system, o Churn process,o Customer permission management for services, and marketing.• Analyzing the requirements of call center, marketing, and sales departments, • Management of small scale projects related to call center requirements,• Realizing the tests of the newly developed requirements over the domains under my responsibility Show less

• Amdocs Clarify CRM expertise,• Analyzing the requirements of customer care, marketing, and sales departments in the CRM aspect, proposing techincal solutions which will help to maximize the benefit, evaluating the technology to implement that fits the business needs, • Project management,• Functioning as the system integrator in coordination with the internal customer and the vendor,• Implementing the innovations and customizations to the applications, and systems, such as… Show more • Amdocs Clarify CRM expertise,• Analyzing the requirements of customer care, marketing, and sales departments in the CRM aspect, proposing techincal solutions which will help to maximize the benefit, evaluating the technology to implement that fits the business needs, • Project management,• Functioning as the system integrator in coordination with the internal customer and the vendor,• Implementing the innovations and customizations to the applications, and systems, such as customer relationship management, document management, and customer intelligence activities in accordance with the business requirements,• Providing reports for sales, marketing, and customer care departments and for business analysis,• Following the acceptence tests of the innovations and enhancements,• Providing the integration of CRM system with other systems,• CRM system administration, • Providing 3rd level support. Show less

• Developing, and auditing the information security policies, • Firewall and virus protection systems’ administration,• Providing the security of Şişecam’s web sites,• Researching and implementing Linux based and web based solutions to business needs, • Providing customer support on problems related with Microsoft NT/2000 Professional, MS Office, and hardware,• Training end users MS Office.