Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 500+ enterprise clients in 20 different countries around the globe.
Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022.
OUR PRODUCTS
Knovvu Virtual Agent
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.
Knovvu Analytics
Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback
Knovvu Biometrics
Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.
Company Details
- Employees
- 205
- Founded
- -
- Address
- Vadistanbul Bulvar Ayazağa Mah. Cendere Cad. 109b 1b Ofis Blok No:4, Sarıyer,i̇stanbul 34396,turkey
- Phone
- +90 212 286 2545
- in****@****tek.com
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- http://www.sestek.com
- Keywords
- Voice Biometrics, Speech Analytics, Speech Recognition, Text-to-Speech, Natural Dialog, Chatbot, Virtual Assistant, Automated Quality Management, Agent Performance Analytics.
- HQ
- Sarıyer, İstanbul
Sestek Questions
Sestek's helpline number is +90 212 286 2545
Sestek's website is http://www.sestek.com
Sestek's LinkedIn profile is https://www.linkedin.com/company/sestek
Sestek has
205 employees.
View email and phone details for 205
employees at Sestek.
Sestek's industry is
Software Development
Sestek's top competitors are
Unifonic,
Turkcell,
Jotform,
Obss,
Etiya,
Insider.,
Turkish Technology,
Aselsan,
Innova,
Trendyol Group.
Sestek's support email address is info@sestek.com
Sestek's categories are Software Development
Sestek's founding year is 2000
