David Kopec Email & Phone Number

San Francisco, California, United States

Designed to integrate seamlessly with third-party and proprietary apps, a SaaS offering, optimizing HR, IT, and Finance operations with one seamless solution. Elevating the company’s approach to business development and successful client activations, I successfully:• Develop and execute end-to-end growth strategies to drive new client acquisition; and confirm client discovery sessions while overseeing sales funnel development and contract signing.• Establish and surpass team and personal sales KPIs, while reviewing results against established met-rics.• Launch warm market outreach efforts to promote demand and lead generation.• Assess and align clients’ requirements with product offerings; deploy a risk management approach to determining profitability and project success.• Provide team consultative sales and CRM training and coaching.• Advocate for a high-touch model of client engagement, resulting in increasing the customer satisfac-tion score by 21%.• Identify opportunities for growth and expansion across the customer value chain, successfully. increasing revenues through promoting ATS and LMS integrations.• Align internal teams to a singular vision of customer success throughout new client onboardings and activations, addressing and resolving post-adoption challenges and issues.

Oak Brook, Il

The innovative developer of immersive and collaborative virtual spaces and team-building games created within the company’s development studios. Articulating best practices in market expansion and growth planning, I was responsible for:• Establishing the benchmarks of scalability; working with the leadership to expand the company’s physical and online presence.• Structuring social media and digital outreach, iterating engaging marketing campaigns to drive demand and market awareness.• Deploying best-in-class project management and Scrum methodologies to create a uniform vision around customer success, product development, and understanding the User Story.• Maintaining P&L accountability, increasing the firm’s EBITDA by more than 55%.• Addressing and resolving structural and procedural impediments to growth and innovation.• Building out project implementation plans, creating deliverable timetables, and launching Sprint planning sessions.

With more than 5,000 locations across North America, UPS’ network of shipping, postal, printing, and business service centers were ascending through expanding roles of accountability, I:Account Executive – Inside Sales Representative | September 2018 – October 2019• Partnered with the Sales, Marketing, IT, and Operations teams to drive and promote sales-building customer solutions and services.• Provided advisory and insight to the organization’s leadership team on approaches to elevating the customer experience and journey.• Collaborated with store leadership teams to increase employee engagement and inclusion programs. supporting top performer retention and positioning UPS as an employer of choice.• Served as the primary point of contact to respond to escalated customer service challenges.• Led all internal visual merchandising and sales promotion efforts, maintaining strict compliance with the brand’s aesthetic and enterprise voice.

Greater Chicago Area

• Designed and led store-level sales and customer engagement training; focusing on building A collaborative partnership with customers.• Marketed UPS Store offerings across the local SMB market, highlighting the cost-saving benefits of The partnership.• Conducted ongoing SWOT analyses to position the company against competitive offerings and services.• Managed accounts payable and receivable and monitored performance standards across a 4-location network.• Developed and prepared sales forecasts to support marketing and sales planning activities.

Greater Chicago Area

• Oversaw preparation of enterprise client RFP and RFQ responses.• Prepared regional operating budgets and forecasts.• Built and delivered territory-wide sales and revenue performance reports for leadership team review.• Uncovered and actioned areas of improvement across all network sales activities, employee performance, and revenue generation.

Greater Chicago Area