Cory Bullis Email & Phone Number

Responsible for event set up in Archtics/Host in a correct, prompt and efficient manner for Ottawa Senators events including price types, discounts, promotion codes, game packs, staff tickets, ticket formats, group offers, fees and account manager setup;Communicate and verify the correct use of the above;Assist Ticket Operations Manager with all aspects of Ottawa Senators season set up including renewal, playoff, season start up process, payment plan processing, collections, ticket resale, ticket trade, givex;Inventory management and release of holds including NHL, referee, camera obstructed, player, visiting team, season package, flex, dress the house, etc;Dynamic pricing updates;Coordinate visiting team and home team tickets with respective team representatives;Attend meetings and provide advice, feedback and direction regarding system capabilities;Liaise with Ticketmaster representatives to ensure the timely, accurate and efficient set up of events on the host system;Assist with premium seat processing;Ensure relevant information is communicated accurately and timely to all representatives;Oversee the box office on all Ottawa Senators game nights;Resolve customer complaints regarding tickets in a professional, courteous and effective manner;Work flexible hours during season start up, season renewals and game days as required;Communicate with other internal departments regularly to keep them properly informed about events and promotions; Responsible for helping to review policies and procedures for the Ticket Operations Dept to ensure that they align with the strategic objectives of the organization

Responsible for the renewal and maintenance of season ticket accounts (both Flex and largerpackages)Up-sell (grow) current base of customers each yearManage a customer base of 1500 active accounts – in conjunction with other members of service teamManage all inbound customer service inquiries (4300 customer service line as well as office drop-ins)Ensure 8 points of contact with every season ticket account throughout the year (phone, in seat visits, face to face in office visits, etc) – Customer Touch Points ProgramPopulate salesforce.com database with critical information on season ticket accounts (ex. Members of consortium, ticket management strategies, number of employees, email, etc)Rank base of accounts using 5 point scale (provided to reps) based on their probability of renewal –Customer Ranking SystemDevelop, coordinate and assist with special sales projectsProvide customers with outstanding service in a timely and efficient mannerContribute to the sales team atmosphere in a positive manner by developing mutually beneficialworking relationships with all sales team membersAssist during games and other special events with promotional functions as required, including hosting and visiting customers.Record all activity and sales pipeline details in salesforce.com systemParticipate and contribute to weekly sales team meetings and training sessionsOther duties as assigned by Department Manager and/or Team LeadResponsible for recommending changes in basic structure and organization of the sales group toensure objectives are metRepresent the Ottawa Senators Hockey Club and Canadian Tire Centre in a positive manner to fansand the community

Prepare and facilitate event announcements for Season Seat Owners, manage Event Waitlists and connect with SSO’s regarding payment issuesResponsible for updating and maintaining Season Seat Owner mail distribution list for Event AnnouncementsLiaise with ticket operations on renewal contract processing/issues, exchanges, contractual ticket fulfillments.Internal ticket requests for various departments and Media partners)Liaise with Hockey Department on ticket request for players and management.Manage email inboxes and respond to or direct accordinglyAnswer Service Line and provide prompt/professional advice to Season Seat Owners.Assist Sales team with contract generation and recovery, payments and printing of accounts.Work in conjunction with other Client Service coordinators to assist with Sens VIP Program, preparation of single night suite rental contracts and execution of sales department related eventsTrack complimentary ticket usage/distribution for the Ticket sales departmentResponsible for payment processing for Corporate Contracts and Departmental agreements.

Provided accurate information to general inquiries and assisting with facility requests.Review and advise clients on their ticket requirements for events Created and setup of various events for Centrepointe Theatre and Studio.Proposed options to clients consistent with Theatre’s practices and procedures while trying meet client’s needsMonitored staff and event performance to ensure standards and client expectationsResponsible for responding general inquiries and customer complaints relating to the Box Office, ticket sales and distributionRecruited and hired staffTrained, assigned, monitored and ensured the quality of work while providing performance evaluations of staffAssisted with Payroll entry on SAPEvaluated Payroll for accuracyOversaw and approved work assigned to Box Office staff by other sections of Centrepointe Theatres and Shenkman Arts Centre.

Trained and supervised part-time office staffFacilitated part-time staff issues for managementPrepared and distributed cash floats for ticket sellersReconciled all cash, credit and debit transactions in the box office and other departments; completed daily balancing for accountingProvided excellent customer service by responding to customer inquiries, selling tickets, and resolving complaintsOversaw the general operation of the ticket office on a daily basisUpdated event staff on information and issues that arose during the course of the event dayMonitored/updated daily ticket sales for upcoming events