Filip Bunea Email & Phone Number

Dublin City, County Dublin, Ireland

• I work in Merchant Services and the role requires attention to detail, focus on results and client, teamwork, analysis and accuracy;• Identifying new sales leads and maintaining fruitful relationships with existing customers in the Irish market ;

Dublin, County Dublin, Ireland

• In addition to my ongoing Account Manager/Marketing Manager duties, I assumed the following responsibilities:• Act as a point of contact on escalations and assist management by providing information as it is required;• Support Team Leads on ad-hoc tasks, for example knowledge sharing sessions, focus groups, round tables, pilots, weekly market insights;• Support new joiners by working as a buddy POC during nesting and shadowing.

Dublin, County Dublin, Ireland

• In addition to my previous duties I assumed the following responsibilities:• Coach marketing experts on improving their sales skills, KPIs’ achievement, and tools’ utilization;• Constant top performer in a dynamic and challenging environment.

Dublin, County Dublin, Ireland

• Make a strong contribution and consistently over achieved all my KPIs resulting in Accenture being recognized by our client as best vendor from Q3 2017 till Q4 2018 and from Q4 2019 till Q2 2021;• Work closely with and provided quality feedback to the client, management, team leaders, quality assurance analysts, and customer service, while ensuring an efficient workflow;• Ability to identify trends and solve problems facing multiple SMB clients;• Providing vital product insights and feedback from our customers to engineering;• Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and support;• Demonstrate the value of our SMB advertising solutions to key accounts;• Provide pre and post-sales support for all self-service products;• Manage a portfolio of SMB clients with responsibility for growing revenue (BOB 500K-1.5M); • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain.Achievements:• Strong track record in winning numerous client revenue and ROAS growth and productivity overachivment incentives.• Promoted multiple times.• Constant in the TOP 3 performers from the program for the past 6+ consecutive years in a dynamic and challenging environment by exceeding my Revenue KPIs quarter over quarter with over 55%. This showed the management and the Client the potential to expand the head count by 500% and create new teams to support the sales department and bring more business to Accenture.

Dublin - Dublin County, Ireland

• Dealing with 100+ contacts every day, in form of emails, phone calls and Live Chat in Sport/Casino/Games related issues;• The job required attention to detail, focus on results and client, teamwork, analysis and accuracy;• Meeting the proposed indicators and quality standards set;• Selling the company’s products and services.Achievements:• I contributed to reducing and maintaining the deadline for response to 24 hours for emails;• Improved our services and offering the best experience for each and every customer.Achievements:• I contributed to reducing and maintaining the deadline for response to 24 hours for emails;• Exceeding by 40% my KPI’s and offering the best experience for each and every customer.

Ploiesti - Prahova County, Romania

• Ongoing software up-sell for the special apps provided by the company;• Dealt with 50+ inbound calls every day;• Technical support for internet access, router configuration, setup additional services.Achievement:• I identified the need for a personalized app developed for android users and commenced a process to sell it to a Romanian national taxi company who implemented it for 100 cars to test it.

Ploiesti - Prahova County, Romania

• Promoted products from the portfolio;• Identified new customers;• Negotiated new contracts and handled closing;• Filled and collected invoices.

Ploiesti - Prahova County, Romania

• Dealt with 50+ inbound calls every day;• Ensured I understood and appropriately attended the customers needs;• The role had a strong focus on results and customer satisfaction, teamwork, analysis and accuracy.Participated in specific projects assigned by the Manager for example, Written and Telephone Complaints Specialist with the following responsibilities: • Investigated, understood and resolved complaints; • Interacted with various departments, including legal department, and found solutions to the satisfaction of all parties.Achievements:• Constant top performer in a dynamic and challenging environment. • Contributed to the creation and implementation of several projects in the department who helped work efficiency and income growth;• Coached new colleagues on improving their sales skills, KPIs’ achievement, and tools’ utilization.

Ploieşti, Prahova, Romania

Promoted to B2B Sales Specialist in October 2009.• Cold calling companies to convince them that Vodafone had the best solution for their needs.• Warm calling existing business clients and cross-selling, and up selling.

Ploiesti - Prahova County, Romania

Combined customers needs with the company objectives to increase the year on year revenue. By tailoring Vodafone solutions, ensured existing and new customers received the service best suited to their needs.

Ploiesti - Prahova County, Romania

Activities:- Coordination team and optical fiber installations that End Users,- Negotiating contracts and determining how to install / pay,- Emergency interventions in the main equipment and to the final customer -Customer ActivationAchievements:- The composition of a structured cabling inside algorithm (FTTB) - 95% Monthly Uptime customers - Equipment and Procurement Management