Social Media Executive
Panchkula, Haryana, India
Dedicated Social Media Operator-Team Lead with a proven track record in managing social media accounts, driving engagement, and resolving consumer complaints. Proficient in OneDirect, I contribute to streamlined complaint management processes, generating insightful reports for strategic decision-making. Collaborating with Social Media and Project Managers, I ensure effective reporting and timely insights. Key Achievements:● Managed UHBVN social Media account,s prioritizing customer satisfaction.● Utilized OneDirect for data-driven insights, enhancing complaint management efficiency.● Facilitated team collaboration by overseeing report sharing and communication.Responsibilities:● Created shift rosters and fostered innovation through idea sharing.● Adapted to additional responsibilities assigned by management.● Conducted orientation and training for new team members.Let's connect for opportunities in social media management, where my skills in innovation, collaboration, and customer-centric solutions can contribute to success!
