Kristine B. Email & Phone Number

Austin, Tx, Us

Los Gatos, California, Us

New York, New York, Us

- Serve as the main point of contact for all technical issues, logging issues via JIRA and personally conducting troubleshooting diagnostics and implementing resolutions for $3M+ client portfolio- Advocate for customers' needs, compiling feedback and sharing with solutions architects, product development, and marketing teams, tracking and following up internally on all enhancement requests- Conduct weekly personalized and proactive training sessions during client touchpoints, establishing myself as a trusted advisor and friendly face throughout the life of their contract, personally guaranteeing adoption- Produce monthly and quarterly customer success reports, highlighting achievements and areas for improvement, and presented findings to senior management

Seattle, Washington, Us

- Developed and delivered detailed action-oriented success plans for strategic accounts in order to align all parties on expectations and to show my commitment to providing high-quality implementations-Secured renewal of at-risk $1M contract with a $30K expansion by spearheading 4 months of cross-functional engagement and individualized presentations to over a dozen client stakeholders to restore confidence in our service -Deliver client-tailored technical B2B sales presentations and training sessions for a $5M+ client portfolio, interfacing directly with various client–stakeholders including legal, IT, C-Suite, and executive team members-Forecast client revenue to achieve 104% net retention in 2022 by conducting weekly analysis of client renewal and expansion revenue reports for clients including Stryker, Samsung, and Charles Schwab

London, England, Gb

- Drive renewal and upsells for a portfolio of Beamery clients totally 3M+ revenue- Engage regularly with customers to evaluate goals, metrics and drive adoption - Conduct mutual action plans,business reviews and provide proactive client outreach- Expert on the customer's Beamery platform and the go-to person for their business needs

New York, Us

• Joined Sizmek through the acquisition of Rocket Fuel in 2017Sizmek filed for Chapter 11 Bankruptcy in April 2019 and was later acquired by Zeta Global• Execute and optimize Programmatic campaigns using Sizmek's SaaS platforms for Platinum level managed service accounts• Responsible for $10M+ in annual revenue while working cross-functionally with internal teams to develop upsell opportunities and increase business retention • Deliver in-depth campaign insights for monthly calls and QBR’s, including analysis of campaign performance and optimization strategies to increase ROIClients include Allstate, Discover & Twitter

San Francisco, Ca, Us

• Onboard and train new clients to Marin’s Enterprise SaaS platform and provide technical troubleshooting as main point of contact for technical issues• Provide strategic planning, manage onboarding timelines, develop and grow client relationships and handle client escalations• Work across-teams with Solution Architects, Product and Marketing teams to provide platform feedback • Lead QBR’s and monthly client calls to help drive customers marketing strategy by leveraging Marin features that will best achieve their business goals• Increase client upsell opportunities and secured 90% of Q2 client renewals• Display leadership by mentoring new hires and developing resources for the team to use to better accomplish their objectives

San Francisco, Ca, Us