Dan Burke

Dan Burke Email and Phone Number

Senior Director, Global Service Delivery and End User Services @ SharkNinja
Boston, MA, US
Dan Burke's Location
Greater Boston, United States, United States
About Dan Burke

Innovative IT leader with a proven track record of delivering exceptional customer service and leading high-performing global teams. Passionate about device engineering, AV design, and providing top-tier executive support. My experience includes IT Service Management, asset lifecycle management and process implementation. I deliver world-class customer service, while leveraging modern technology to enhance the end-user experience.Key Roles and Responsibilities:End User Services - Lead a Global Tier 2 Desktop Support Team - Service Desk Management - Reporting on Metrics and SLAs - Executive White Glove Support - Asset Lifecycle Management - Hardware Standards and Procurement - Manage a CapEx/OpEx Budget - Conduct Internal/External Audits - Host Events and All Hands Zoom Webinars - Onboarding/OffboardingDevice Engineering / Workplace Technology - Microsoft Intune - Windows Autopilot - Windows and macOS Device Management - Device Configuration Policies - Software Packaging and Deployment - Windows 365 Provisioning - OS Security Update Patching - Collaboration Technology - Conference Room AV Design - Microsoft Teams Room Management - Teams and Exchange Administration

Dan Burke's Current Company Details
SharkNinja

Sharkninja

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Senior Director, Global Service Delivery and End User Services
Boston, MA, US
Website:
sharkninja.com
Employees:
3637
Dan Burke Work Experience Details
  • Sharkninja
    Senior Director, Global Service Delivery And End User Services
    Sharkninja
    Boston, Ma, Us
  • Cerence Inc.
    Director, It End User Services
    Cerence Inc. Feb 2024 - Present
    Burlington, Massachusetts, Us
  • Cerence Inc.
    Senior Manager, It End User Services
    Cerence Inc. Jul 2020 - Jan 2024
    Burlington, Massachusetts, Us
  • Cerence Inc.
    Manager, It End User Services
    Cerence Inc. Oct 2019 - Jul 2020
    Burlington, Massachusetts, Us
  • Nuance Communications
    Principal It Executive Support And Large Events Technician
    Nuance Communications Dec 2016 - Sep 2019
    Burlington, Ma, Us
  • Endurance International Group
    Manager, It End User Services
    Endurance International Group Dec 2014 - Oct 2016
    Jacksonville , Fl, Us
  • Nuance Communications
    Supervisor, It End User Services
    Nuance Communications Sep 2013 - Dec 2014
    Burlington, Ma, Us
  • Nuance Communications
    Desktop Support Technician
    Nuance Communications Sep 2008 - Sep 2013
    Burlington, Ma, Us
  • Rentsys Recovery Services
    Field Support Technician
    Rentsys Recovery Services Feb 2004 - Jul 2008
  • Lawrence General Hospital
    Engineer
    Lawrence General Hospital Jun 1999 - Jan 2004
    Lawrence, Ma, Us

Dan Burke Skills

Technical Support Troubleshooting Active Directory Operating Systems Management Hardware Enterprise Software Microsoft Certified Professional Windows Server System Administration Servers Comptia Software Documentation Integration Vpn Networking Antivirus System Deployment Tcp/ip

Dan Burke Education Details

  • University Of Massachusetts Lowell
    University Of Massachusetts Lowell
    Management Information Systems

Frequently Asked Questions about Dan Burke

What company does Dan Burke work for?

Dan Burke works for Sharkninja

What is Dan Burke's role at the current company?

Dan Burke's current role is Senior Director, Global Service Delivery and End User Services.

What is Dan Burke's email address?

Dan Burke's email address is da****@****nce.com

What is Dan Burke's direct phone number?

Dan Burke's direct phone number is +178132*****

What schools did Dan Burke attend?

Dan Burke attended University Of Massachusetts Lowell.

What skills is Dan Burke known for?

Dan Burke has skills like Technical Support, Troubleshooting, Active Directory, Operating Systems, Management, Hardware, Enterprise Software, Microsoft Certified Professional, Windows Server, System Administration, Servers, Comptia.

Who are Dan Burke's colleagues?

Dan Burke's colleagues are Chris Bocamazo, Malathi Keerthi, Dominick Mcharg, M. C. Mah, Gabrielle Desir, Nicholas Varjabedian, Antony Francis.

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