Nick Burns Email and Phone Number
With a business degree, emphasizing operations and technology, my path as a technology leader spans nearly two decades, marked by innovative and transformative execution across healthcare, aviation, and energy industries. My proven success lies in leveraging technology aligned with business objectives to drive growth, improve operations, and achieve more.Recent Achievements:★ Implemented ERP platform to expand HR capability during strategic expansion, facilitating 2x growth in FTEs, efficiently and effectively.★ Executed IT Portfolio modernization during strategic $300 Mil acquisition, implementing new mission-critical infrastructure, improving resiliency and adding capabilities for new business venture.★ Led CRM system implementation, driving outreach, customer satisfaction and increased utilization during service line expansion.Professional M.O.:★ Strategic Leadership: Expert in matching IT strategy to business goals and objectives, representing technology in multi-disciplinary executive teams.★ Technical Delivery: Advanced skills in infrastructure and enterprise applications ensuring secure, efficient, and scalable IT service delivery.★ Financial Acumen: Budgeting and financial management across organizations of various sizes, focused on vendor management, cost savings and operational efficiencies.My Differentiators:★ Servant leadership style built on relationships, collaboration, team growth, with proven successes in developing & empowering staff.★ A lifelong learner committed to industry best practices, implementing standards, measuring & improving performance, and leveraging cutting-edge technology to enhance operations and business performance.𝐀𝐒𝐊 𝐌𝐄 𝐀𝐁𝐎𝐔𝐓:Digital TransformationsIT Strategy and ImplementationCloud Infrastructure and Multi-Cloud Strategy (IaaS, PaaS, SaaS)Networking, Telecommunications, and VOIPServer, Storage, and Network Infrastructure ManagementIT Service Management (ITSM/ITIL)Enterprise ApplicationsDisaster Recovery and Business ContinuityInformation Security LeadershipVendor, Contract, and Budget ManagementProcess Improvement, Metrics, and KPIsCompliance, Regulatory, and IT GovernanceCustomer Relationship Management (CRM)Geographic Information Systems (GIS) Learning Management Systems (LMS)Looking towards the future, I’m eager to continue to advance innovative technology delivery through a strategic vision and fostering meaningful relationships that drive strategic outcomes.
Milsco Llc
View- Website:
- milsco.com
- Employees:
- 286
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Director Of Information Technology | Global Operations, Strategy And InfrastructureMilsco LlcMilwaukee, Wi, Us
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Director Of Information Systems (It Portfolio Director)Milwaukee Regional Medical Center, Inc. Jan 2016 - Sep 2023Greater MilwaukeePromoted to Director, leveraging technology to optimize processes in line with strategic goals while driving business performance across healthcare, energy production, and operations. • Headed IT security, vendor management, project oversight, stakeholder engagement, and forecasting for mission-critical, 24x7 technology infrastructure, enterprise applications, and service fulfillment. • Coached and trained a team member into management position to cultivate a strong succession pipeline.• Modernized IT systems post-acquisition; led a $30 million integration project within time/budget targets.• Transformed department via ITSM & ITIL core values of proactivity, resiliency, value, and customer service.• Cut annual telecom expenses 50% by implementing data deduplication technologies in backup/transport.• Enhanced incident response capabilities by integrating new platforms for collaboration and recovery.• Deepened customer engagement through the development of agile and SDLC mobile/web solutions.• Garnered 97% satisfaction of user submitted tickets by realigning team response to business impact.• Doubled employee count by implementing new ERP platform in partnership with HR leadership. • Improved compliance and visibility of clinical KPIs through business intelligence and data visualization tools.• Realigned FTEs and improved marketing team effectiveness by implementing a CRM platform.• Optimized staff/customer traffic flow of 25,000 daily arrivals by installing smart signalization technologies.• Promoted campus wide clinical expansion by implementing GIS system mapping of subterranean utilities.• Created sustainable SLAs across subsidiaries by dissecting operational priorities and unifying objectives. -
Information Services Manager, Flight For Life Air Medical TransportationMilwaukee Regional Medical Center, Inc. (Mrmc) Mar 2012 - Jan 2016Greater MilwaukeeOwned technology system performance and resiliency within $30 million air medical transportation subsidiary.• Orchestrated server environment, managed network infrastructure, and provided user support while managing budgets and cross-functional projects in collaboration with director level staff. • Delivered comprehensive presentations to leadership regarding IT resources, costs, and allocation strategies. • Directly managed technology consultants and engineers as subject matter expert for operational leaders.• Halved end-user support requests by standardizing configurations and using least privileged access models.• Integrated state compliance requirements in electronic medical record (EMR) platform without disruptions.• Increased resource utilization by implementing real-time communication platforms at key referring hospitals.• Enabled new business pipelines and improved efficiency for FTEs by implementing contact center system.
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Information Services Coordinator, Flight For Life Air Medical TransportationMilwaukee Regional Medical Center, Inc. (Mrmc) Jul 2006 - Mar 2012Led the technology team to launch and deploy a 24x7emergency dispatch center as well as new corporate offices.• Designed/implemented real-time voice communications that accelerated helicopter lift-off process by 40%.• Improved collaboration through the integration of a next generation VoIP telecommunications platform.• Cut costs by 50% by consolidating telecommunications vendors and services while maintaining reliability.• Elevated local and regional business awareness by increasing web presence and community engagement.
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Full Stack Technologist │ Managing PartnerFlyboy Productions Sep 2000 - Jul 2006Greater Milwaukee AreaEstablished a limited-liability corporation with two strategic business partners to deliver high-quality, affordable IT and web design solutions to local small businesses. • Led full stack development projects, coordinated customer requirements with the lead programmer, and provided technical support in both creative and functional areas.
Nick Burns Education Details
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Business Administration, Management And Operations -
Executive Leadership
Frequently Asked Questions about Nick Burns
What company does Nick Burns work for?
Nick Burns works for Milsco Llc
What is Nick Burns's role at the current company?
Nick Burns's current role is Director of Information Technology | Global Operations, Strategy and Infrastructure.
What schools did Nick Burns attend?
Nick Burns attended Marquette University, Waukesha County Technical College.
Who are Nick Burns's colleagues?
Nick Burns's colleagues are Victoria Kaiser, Rob Mathews, Dawn Wagner, Gariesha Reynolds, Tony Lopes, Mark Lucas, Kimberly L Berry Berrylane.
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