Nick Burns Email & Phone Number

Milwaukee, WI, US

Greater Milwaukee

• Promoted to Director, leveraging technology to optimize processes in line with strategic goals while driving business performance across healthcare, energy production, and operations.
• Headed IT security, vendor management, project oversight, stakeholder engagement, and forecasting for mission-critical, 24x7 technology infrastructure, enterprise applications, and service fulfillment.
• Coached and trained a team member into management position to cultivate a strong succession pipeline.
• Modernized IT systems post-acquisition; led a $30 million integration project within time/budget targets.
• Transformed department via ITSM & ITIL core values of proactivity, resiliency, value, and customer service.
• Cut annual telecom expenses 50% by implementing data deduplication technologies in backup/transport.

Greater Milwaukee

• Owned technology system performance and resiliency within $30 million air medical transportation subsidiary.
• Orchestrated server environment, managed network infrastructure, and provided user support while managing budgets and cross-functional projects in collaboration with director level staff.
• Delivered comprehensive presentations to leadership regarding IT resources, costs, and allocation strategies.
• Directly managed technology consultants and engineers as subject matter expert for operational leaders.
• Halved end-user support requests by standardizing configurations and using least privileged access models.
• Integrated state compliance requirements in electronic medical record (EMR) platform without disruptions.

• Led the technology team to launch and deploy a 24x7emergency dispatch center as well as new corporate offices.
• Designed/implemented real-time voice communications that accelerated helicopter lift-off process by 40%.
• Improved collaboration through the integration of a next generation VoIP telecommunications platform.
• Cut costs by 50% by consolidating telecommunications vendors and services while maintaining reliability.
• Elevated local and regional business awareness by increasing web presence and community engagement.

Greater Milwaukee Area

• Established a limited-liability corporation with two strategic business partners to deliver high-quality, affordable IT and web design solutions to local small businesses.
• Led full stack development projects, coordinated customer requirements with the lead programmer, and provided technical support in both creative and functional areas.

Bachelor Of Science (Bs), Business Administration, Management And Operations

Executive Leadership