Ursula Burrell, Pmp, Lssgb (Green Belt), Itil-F Email & Phone Number

Grand Prairie, Tx, Us

Austin, Texas, Us

Responsible for strengthening client relationships, advancing account management strategies and fostering a culture of continuous process improvements and excellence.

Minhang District, Shanghai, Cn

Organizes cross-functional teams to execute on: Google AVL, Qualcomm and NPI project plans, PC-OEM RFIs and RFQs. Regularly presents to customers in-person and to executive management during QBR.

Minhang District, Shanghai, Cn

Managed customer and partner relationships and interactions through all stages of the sales cycle – prospecting to contract closure. Carried out initial sales prospecting to develop and close new sales.

Houston, Texas, Us

- Chartered by the BU's Vice President to drive to ground preventive and corrective actions- Led cross-functional team to resolve supplier quality issues

Houston, Texas, Us

- Managed the releases of FW for Edgeline products- Morpheus certified to build & publish FW- Created Teams based tool to track FW requests- Drafted release notes

Houston, Texas, Us

Interfaces with global cross-functional teams (Product Engineering, Test, Planning, Procurement, R&D, Quality and factories) to identify, scope, and lead resolution of a broad range of product technical issues. Works with cross-functional team to identify and improve process and program efficiencies.- Managed and led programs involving cross-functional teams to drive the engineering development and implementation process for a subsystem or component of a product or service offering- Managed weekly issue management PMO War Room for sustaining and NPI product-related issues- Responsible for development and enhancements to PMO tracker tool- Coordinated activities of cross-functional teams and external development partners; tracked progress against established plan and made decisions to update schedule and resource allocation to meet product requirements and development schedule.- Communicated program progress to product stakeholders; collaborated with engineering and internal manufacturing and development partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.- Responsible for tracking and reporting key performance indicators (KPIs)

Palo Alto, Ca, Us

Member of Commercial Personal Systems – Communications engineering team (wireless) responsible for development, certification and release of new products (tablets, laptops, phones) to mobile phone carriers (e.g. Verizon, AT&T). Managed Verizon and AT&T wireless device certifications of laptops and cellular phones including project communication to all internal and external (vendor) stakeholders.• Escalation to executive team, tracking schedules, scheduling internal and external meetings, summarizing meeting outcomes to management, interfacing with 3rd party certification labs.

A USA wireless lead responsible for WWAN and short range wireless sales for cellular product testing for high tech manufacturers and cellular providers (ATT, Verizon, T-Mobile, Sprint). Traveled domestically and internationally making conference training presentations and attending trade shows and client meetings.• Created, implemented and streamlined internal PTCRB Integrated M2M | IOT device certification process in order to address gap in operations.

Kirkland, Wa, Us

BQE while at 7Layers and SGS North America, Inc.Awarded Bluetooth SIG 2010 Outstanding Bluetooth Qualification Expert (BQE)

Kowloon, Hong Kong, Hk

Responsible for selling Bluetooth, International Type Approval and PTCRB M2M | IOT test services including RF, protocol, Profile, RSE and OTA. Forecasted future business by fact-finding and networking within industry. Traveled domestically and internationally making conference training presentations and managing tradeshow participation.

Kowloon, Hong Kong, Hk

Responsible for managing all aspects of Bluetooth and WWAN M2M | IOT product certification projects. Managed multiple projects running simultaneously from initiation to completion. As BQE: Assessed Bluetooth products to determine tests requirements and reviewed compliance folder documents. Actively contributed to the CTIA Bluetooth working group. Traveled domestically and internationally attending technical working group meetings.• Chaired 2009 Bluetooth Technical Advisory Board (BTAB) and provided training at SIG conferences.

Irvine, California, Us

Responsible for ensuring complete and detailed RF and protocol test procedures were executed on schedule. Built code for protocol testing based on ClearCase configuration specification. Maintained software updates and performed software validation testing for ROM releases.

Irvine, California, Us

Supported Program Director and was responsible for creating, maintaining and tracking schedules, risks and resource plans using Microsoft Project. Identified and implemented corrective actions for deviations from established plans. Chaired Change Control Board reviews and core team meetings. Prepared weekly and monthly project reports. Maintained an effective liaison with all levels of management.

Irvine, California, Us

Responsible for regression testing of protocol stack in support of wireless communication software engineers to ensure that it, coupled with the chipset solution, met Full Type Approval standards. Executed suite of tri-band WWAN phone FTA tests on DSP and microcontroller protocol stacks. Authored technician guidebook for using lab test equipment.• Identified issues with test procedures during compilation of team user's manual while working with DSP engineers to resolve issues, ensuring an on-time DSP ROM validation prior to ROM code release.• Remote controlled GSM wireless phone signaling sensitivity tests on Rohde & Schwarz CMU 200 using Visual Basic. As an intern, this was used as coursework for an independent study class. The outcome was a grade A in the course.• Secondment, temporary assignment, for vacationing co-worker on assignment in France.

Norwalk, Connecticut, Us

Responsible for investigating and documenting differences between current production system printer features | functions and upcoming printer features | functions. Presented via Power Point summary of the investigation.• Excerpts from performance appraisal: “The assignment given to Ursula was a difficult assignment not only for a summer intern but even for a full time employee. She made tasks that I thought were going to be complex for her, look very simple. She needed very little direction and worked extremely well independently. It was a pleasure working with her and would welcome her back to Xerox if she ever desired.”

El Segundo, California, Us

Promoted from Administrative Assistant to Consumer Affairs Specialist to Senior Consumer Affairs Specialist in 3 years. Collected, analyzed and distributed product information within and outside the department. Promoted the department as a valuable resource to the company. Established working relationships across key departments to improve information flow.Provided historical consumer information. Served as a resource to other departments when consumer feedback needed. Provided statistical reports and analysis, monthly and ad hoc, to key departments on products while always looking for ways to improve processes. Performed quality assurance checks on all safety and insurance cases. Gave presentations within company to promote the department's value.

Ba, Journalism

Bs, Electrical Engineering