Lapina B. Email & Phone Number

Southwest Philadelphia

• I have an infinite passion for reading, writing, listening and speaking! Additionally, I teach literacy to grade school children in a fun and meaningful way! • I cause transformational change in the lives of children and their families. Using a holistic approach, I collaborate with schools and/or social service agencies to coach children in literacy and help parents to discover jobs they love! • Using an Open Discussion platform, I provide individual career coaching for single moms in: 📌 Resume Writing 📌Job Search Coaching 📌 Cover Letters 📌LinkedIn Building 📌 Interview Prep 📌Personal Branding 📌 Career Decision Making

Philadelphia, Pennsylvania, United States

In collaboration with Philadelphia Parks and Recreation, I provided supervision at Philly Access Center for staff and students.

Philadelphia County, Pennsylvania, United States

Managing logistics on outreach projects, I help everything run smoothly for a team of Community Organizers. In this role, I am tasked with creating my own special projects. Most recently, I created Human Resources documents to help with on-boarding efforts for the Lawncrest Neighborhood Ambassador’s community initiative.When my position ended, I was working on revising a Friends Handbook and Community Engagement Toolkit.

Philadelphia, Pennsylvania

• I Collaborate with the Resident Consultant team to share ideas about projects that will address neighborhood challenges. • I Perform the groundwork for the Paschalville Partnership/Community Catalyst project by collecting data for asset based community development. The data captured is used to improve neighborhoods, jobs and public spaces. • I Engage residents by participating in community events and neighborhood canvassing to interview residents using learning conversations. • I document resident input using the Google Platform. • I Adhere to the Free Library of Philadelphia confidentiality rules and regulations.

🎓 Degree Conferral 2020 🎓

Philadelphia, Pennsylvania

📍I joined AmeriCorps in an effort to make a positive difference in poverty reduction. 📍What I looked forward to the most about serving as an AmeriCorps Vista was participating in community organizing and fundraising. 📍I am a continuous strong supporter of the Managing Director Office’s efforts in reducing poverty and advocating for community revitalization. 📍I Collaborated with some dedicated peers from around the world to become “the light” for the communities overshadowed by the darkness of the opioid crisis that has plagued our neighborhoods in Philadelphia.

Delaware County, Pennsylvania

⚜️ I Created a social office environment by coordinating and organizing monthly team potluck lunches. ⚜️ I Delegated work task to temporary employees in the absence of my team leader. ⚜️ I Gained the trust of 100+ patients by interacting in a relational manner.⚜️ I Shared authentic insight with patients to influence service & product decision.

Delaware County, Pennsylvania

⚜️ I was a Liaison and 1st point of contact for patients and their service request that supported coordination of care for 7 healthcare providers.⚜️ I Reconciled over 75 accounts daily that included balancing payment transactions. ⚜️ I Promoted services & products to over 50 patients daily. ⚜️ I Raised awareness to patients about new physicians who joined the practice.⚜️ I Generated & replied to electronic messages using professional business writing. I promptly follow through on patient requests.

Philadelphia, Pennsylvania

⚜️ I Strengthened team work environment by being approachable and displaying a positive demeanor.⚜️ I Managed multi line phone system by being attentive to patient appointment request. ⚜️ I Interacted with 40+ patients a day by accurately verifying insurance coverage and moving diligently through the check-in process. ⚜️ I Organized & maintained written message logs for physicians. ⚜️ I Reconciled service payments and skin care product purchases. ⚜️ I Maintained professional composure during busy patient presence.

Horsham, Pennsylvania

⚜️ I Ensured customers received the correct medication focusing on accuracy & efficiency. ⚜️ I Volunteered to work overtime at high times of volume to support production needs.⚜️ I Embraced trusting relationships with team members, pharmacists & managers.⚜️ I Work closely with the pharmacist and directed illegible prescriptions and health questions to work queues. ⚜️ I Deciphered prescription quantity and dosages.⚜️ I Screened prescriptions for demographic information and documented files with allergies & health conditions. ⚜️ I Trained in production & pre-processing that contributed to work flow optimization.

Master Of Science Ms - Management, Project Management

Activities and Societies: Leadership and Organizational Behavior, Information Systems for Decision Making, Managerial and Business.

Certificate Of Study In Career Development, Professional Development, Dccc Alumni Network

Activities and Societies: PA CareerLink | Myers-Briggs | Wings for Success |Word | Microsoft Powerpoint| Microsoft Excel🎓 I Participated.

Bachelor Of Science With Honors, Urban Studies, Degree Completion Program

Activities and Societies: Dean’s List Recognition | Management | Ethical Decision Making | Leadership for Mission and Ministry | Community.

Coursework In Health Services Administration, Health/Health Care Administration/Management

Activities and Societies: Blue & Gold Scholarship Recipient🎓 I Studied the principals of Healthcare Administration. 🎓 I Learned how.

Associate Of Science With Honors, Allied Health And Medical Assisting Services

Activities and Societies: Summa Cum Laude | Alpha Psi Mu | Honor Society | Phi Theta Kappa | Healthcare Management | Anatomy & Physiology.