Hadley Burtch Email & Phone Number

Columbia, Md, Us

Upside is a marketplace focused on driving value to all points of brick and mortar commerce. People have more purchasing power on the things they need, businesses earn proven profit, and 1% of revenue supports sustainability initiatives in our areas of operation. It’s a win-win-win. At Upside, I am responsible for Customer Support, Specializing in Fraud Review and Accounts.

Heading the new Contacts Research On Demand (ROD) team with six direct reports and three rotational staff. Generated new department wide workflow after restructuring operations at headquarters. Developed training materials for best practices and led biweekly training sessions, training 18 members of the Research department. Conducted quality assurance checks on a daily basis and prepared daily assignments for rotational staff based on volume of client requests. Coordinated with Sales department and Directors of Research for special projects to ensure client needs were addressed in a timely fashion. Created overtime qualifications and hour-specific goals for department. Handled routine administrative matters including timecard review and approval, created weekly progress reports, and worked with team to increase production and meet quarterly goals. On call after routine work hours to handle employee and client questions.

Part of the five-person Research On Demand (ROD) team, researching all aspects of corporate data including information regarding recent company developments, key decision making contacts, currently utilized and prospective technologies, and projecting future corporate strategy based on compiled data. Personally responding to an average of 90-100+ requests per week from clients with a 2-3 day turnaround. Trained new members of the ROD team in standard practices and research methods. Proposed and designed website update to client submission format to streamline internal workflow that was implemented in the final product release.

Reported to Director of Custom Research. Updated email registry for database. Researched various companies for changes in business practices and upper level management staff. Provided information on recently received funding for investment opportunities. Researched material for clients on an as-needed basis. Researched company activities including mergers and acquisitions to provide clients with the most recent information available.

812 S Ann St, Baltimore, Md 21231

Managed a museum and historical landmark building. Main archival duties included working independently on archival stabilization, as well as transcribing and digitizing documents for museum collections. Assisted with cataloging and preservation of unsorted archival documents, including creating individualized book enclosures. Performed exhibit research and planning for future projects and property research on recent museum acquisitions. Managed the Visitor's Center, maintained gift shop inventory, handled sales, and provided assistance to visitors. Historical landmark duties included general office work, proofreading and editing the newsletter, property maintenance, and both leading guided tours and coordinating with guides from the National Park Service.

Hanover, Md

Assisted with opening and closing the store. Assisted customers in locating and ordering merchandise. Register duties. Restocked and sorted merchandise. Straightened shelving, assisted with various janitorial duties. Greeted customers and handed out flyers and other promotional material.

Information Systems

Bachelor Of Arts (B.A.), History, Ancient Studies

Activities and Societies: History Student Council, Anthropology Committee of Majors, Ancient Studies Council, Sigma Alpha Lambda.

History

Activities and Societies: German Club, Photography Club, Bowling Club, Salisbury University Quidditch Team

Education record

Activities and Societies: Teaching Aide (Geometry, Algebra I), Teaching Assistant (Algebra I), Independent Study (Latin III)