Samuel Burton Email & Phone Number

Toledo, Oh, Us

Toledo, Oh, Us

*Alternative job titles based on true admin responsibilities: Senior Systems / Network Engineer*I provided executive-level direction on emerging technologies, digital transformation initiatives, and organizational growth, blending 3 years of strategic leadership with hands-on engineering involvement. I played a pivotal role in leadership and all administration functions, serving as the internal senior-level support for network, systems, and data administration, ensuring seamless operations and fostering technological advancement.• Led infrastructure improvements that supported 233% rapid growth, doubling revenue from $42.6M to $99M and expanding to 8 locations.• Managed all technology operations for approximately 250 users and 500 drivers.• Managed technology on a budget of ~$1.5M, optimizing vendor relationships for cost savings and improved investments.• Transformed on-premise data center infrastructure to the cloud, including Microsoft 365 with Azure, realizing cost savings and gaining true 24/7 support.• Implemented security improvements, reducing incidents by 50%, including MFA, PIM, DMARC/DKIM/SPF, IPS, Conditional Access, and DLP; monitored via MS Defender, Cloud App Security, Sentinel, and FortiAnalyzer. Further protected by SOCaaS.• Mentored and developed an in-house team, fostering a culture of continuous learning, innovation, and accountability; managed multiple Vendors, Managed Service Providers & offshore development.• Managed the end-to-end development of a custom digital freight matching system with GPT e-mail parsing capability by outsourcing the project.• Delivered multiple app wireframe/UI mockups in Figma.• Optimized operations using Autopilot, Intune/Endpoint Manager, Defender ATP, Azure Active Directory/Entra, Cloud App Security, and Power Platform.• Zoho CRM implementation w/ RingCentral integration and external Zobot live chat.• Authored security policies for digital/physical controls TSA/CTPAT requirements.

Toledo, Oh, Us

*Alternative job titles based on true admin responsibilities: Senior Systems / Network Administrator*Successfully led numerous digital transformation projects, including seamless migrations to cloud services and the integration of cutting-edge software solutions; including custom in-house development.• Senior admin of a small 3-4-person team, providing them with escalation support. • Led infrastructure improvements, including Cisco route/switch and HA Fortinet firewalls in the data center• Introduced Group Policy and restructured Active Directory OUs for better organizational alignment. • Managed a public-facing WordPress website.• Migrated the Mitel telecom system to Cisco Unified Communications with Contact Center Express. • Collaborated with MSP to build a scalable on-premise data center using Cisco UCS infrastructure (including a proper FM200 Fire Suppression System & redundant backup power). • Led an enterprise-wide desktop replacement, transitioning to Lenovo Tinys, cutting energy consumption by 50% per user. • Reduced recurring expenses on prior negotiated managed service contracts by expanding skills to support internally.• Directed and assisted with the design and development of rolling out the first customer-facing iOS app, custom Paperwork Management solution, and other ASP.NET web apps.

Toledo, Oh, Us

*Dual job title Network Administrator / IT Project Manager*Spearheaded a ground-up re-engineering effort, transforming a hodgepodge of hardware into a scalable infrastructure supporting 24/7 operations across multiple locations.Project Manager:• Worked with stakeholders to identify proper technical resources & timing for all their tech initiatives.• Implemented and drove adoption for 'web2project' an open-source project management tool.• Prepared the business for technology refresh; data center inventory and documentation of long-term requirements and scoped and quoted end-user device upgrades to recoup lost productivity time with constant hardware failures impacting daily operations.Network Administrator:• Rebuilt unstable Exchange 2007 environment to Exchange 2010, implementing new storage policies for improved performance.• Planned and executed migration to Hybrid Exchange Online with Office 365, enhancing email performance and reliability.• Upgraded network from SOHO Dell switches to enterprise-grade Cisco, improving stability with QoS and VLAN isolations.• Managed a 3-host VMware environment built on Dell servers and EqualLogic SAN.• Implemented WSUS for automated Windows patching, reducing manual labor for Helpdesk Technicians.• Identified and resolved a long-standing network issue. (1) Found misconfigured DFS (Distributed File System) replication that was causing site-to-site network congestion on a slow link (2) Remote endpoint scans were executing every 1 hour consuming 100 percent bandwidth.

Washington, Dc, Us

Supported a mission-critical non-profit organization operating 24/7/365 with 60,000 users. Initially focused on Biomedical Services and later expanded to include Disaster Services. Installed, administered, and maintained approved technology in a highly regulated FDA environment.•Provided local (~500 users) & remote (~60,000 users) end-user support following ITIL methodologies.Supported Cisco switches and Cisco Unified Call Manager, Contact Center, Unity, and Higher Ground call recording.•Became subject matter expert of Digitech Papervision (Paperwork Management System); managed backend HP servers, frontend document scanners, and CD archiving.•Recruited and traveled to support the nationwide rollout of new mobile hardware for blood drives.•Hand-picked by the National Headquarters team to remotely support the rollout of a new Learning Management System; •Because of my previous track record on special projects, I was selected again to support a third nationwide project (BioArch). I worked with a group of developers and assisted in building specific test data sets for the QA team testing a new blood donation and manufacturing system, eProgesa.•Learned, configured, and trained collections manager on NightWatchman, a key management system to streamline checking vehicle keys in and out.•Managed Crestron System running conference room audio/video/light automation.•Received regional and division-level awards for exceptional customer service.

Washington, Dc, Us

•Provided network and PC support for multiple blood donation centers across southern Michigan.•Performed break/fix repair on all biomedical computing devices; Desktops/Laptops, Symbol Barcode Scanners, Symbol SPT-1700 PDAs, and Zebra Label Printers.•Configured and repaired business-critical Rimage CD/DVD duplicators.•Managed a Windows Server 2003 environment including File, Print, Web, App, and Exchange servers. •Served as subject matter expert on Network and Systems for the Ohio-Michigan division; peers would escalate issues to me when struggling to find resolution on their own.

Washington, Dc, Us

•Supported network consisting of Cisco switches connected to National Headquarters over dedicated circuits.•Managed Windows Server 2000/2003 infrastructure, including Active Directory, Domain Controllers, File/Print Servers, IIS, and others hosting enterprise applications. •Provided local End-User Support in a highly regulated FDA environment. ITIL methodologies and FDA compliance.•Administered Track-It Helpdesk.•Volunteered as a beta tester for Windows 2000 to Windows XP upgrade project.

Toledo, Oh, Us

As a Managed Service Provider assisted small to medium size businesses with all of their network, service and end user support needs.

Maumee, Oh, Us

Supported two isolated Windows 2000 networks. Configured and installed Cisco switches utilizing multiple VLANs to isolate student/staff networks. Automated printer allocation with Group Policy and Windows Scripting Host. Diagnosed and repaired software, hardware, and end-user help desk requests. Installed Category 5e cabling for new IP phones, and other network connections as needed. Rebuilt lab/classroom hardware quarterly per new curriculum requirements.

Delivered training and consulting services to the school as needed. Developed an online training curriculum for A+ Certification that was used by adult education. Provided onsite custom computer training to business clients; received outstanding reviews for all courses instructed.

Zurich, Ch

Performed various IT tasks on projects at multiple client sites, including client/server application installation, Microsoft Access database design, intranet design, desktop publishing, and photo restoration. Projects involved the following clients: Image Source and Davis-Besse Nuclear Power Plant (First Energy).

Provided phone and email support to ISP resellers, web-hosting, and dedicated circuit clients. Internally provided Tier 2 support for Tier 1 techs. Monitored all LAN/WAN connectivity and production servers during scheduled shifts. Conducted mail server migration from Unix to Windows NT.

Provided phone and email support to dial-up internet users and web-hosting customers. Monitored all LAN/WAN connectivity and production servers during scheduled shifts. Quickly advanced to supervising second shift support team and trained new employees. Maintained and developed internal and external support content.

Bachelor Of Science - Bs, Information Technology

Associates Of Applied Business, Business, Information Technology