• Supervising day-to-day operations in the customer servicedepartment• Developed customer satisfaction goals and coordinated with theteam to meet them on a steady basis.• Maintained accurate records and documented all customerservice activities and discussions.• Recorded and validated the documents from time to time,completing the weekly and monthly team and individual targets.• Generated sales leads, and helped build sustainable relationshipswhere necessary.• Updates job knowledge by participating in educationalopportunities, maintaining personal networks, and participating inprofessional organization.

• Inspected the availed documents and flow of information followedas per the company policy.• Learned and adapted the company computer software and wasproductive and detail-oriented.• Aggregated and prepared documentation and reports for officemeetings.• Involved in a team developing new schemes that were to beadopted across our company.• Trained new employees on multiple company programs and othercompany software.• Ensured the accuracy of data by recording customer informationand making necessary changes.• Arranged team assignments, daily tasks, and shift schedules.

• Obtained client information by answering telephone calls;interviewing clients; verifying information.• Determined eligibility by comparing client information torequirements.• Attend scheduled meetings with supervisors and managers.• Establishes policies by entering client information.• Prepared documentation and reports for office meetings, indexing,filing, and tracking records.• Informed clients by explaining procedures; answering questions;providing clear information.

• Maintained database by entering new and updated customer andaccount information.• Prepared source data for computer entry by compiling and sortinginformation.• Process customer and account source documents by reviewingdata for deficiencies.• Resolved inadequacies by using standard procedures or returningincomplete documents to the team leader for resolution.• Verified customer and account data by reviewing, correcting,deleting, or reentering data accordingly.• Purged files to eliminate duplication of data.• Maintained operations by following policies and procedures andreporting needed changes.• Contributed to team effort by accomplishing related results asneeded.

• Attracting new customers and helping the company's revenuetargets• Strengthened interpersonal communication skills thatimprove customer relations.• Identified interested and qualified customers in order to providethem with additionalinformation.• Carried out sales promotions and merchandising of companyproducts.• Organized advertisement and display information to all storesthrough the weekly sales plans.• Develop and update knowledge of the products and othercompetitive brands' products.• Establish customer needs and demonstrate products to them,which may involve providing technical descriptions of products andhow they may be used.• Prepare reports and maintain records.