Bushra Zaheer Email & Phone Number

• Work closely with Commercial Operations Supervisor and Policy Operations team to ensure operational SLA's are being met in a cost-effective manner
• Responsible for Policy Operations escalations and decision-making authorities
• Perform data entry into our processing system
• Collect data from potential clients; validate assumptions
• Provide analytical insights, deepen stakeholder partnerships, and help set strategic direction
• Provide clerical assistance to customer service and underwriting representatives

Bethesda, Maryland, United States

• Communicate with underwriting and Mortgage Consultants to understand the financial situation of the borrower
• Calculate income and reviewing tax returns
• Worked with Government (FHA, USDA, VA) and Conventional loans
• Processing both refinance and purchase loans
• Responsible to meet daily, weekly, and monthly production goals
• Completed welcome calls for all borrowers

Mclean, Virginia, United States

• Provided direct oversight for PPP loan applications review process, including Case Supervisors and Case Specialists.
• team tasked with fielding requests from approximately 34,000 lenders for the Federal Reserve Board’s Main Street Lending Program using Salesforce
• Manage and provide day-to-day leadership to Case Supervisors engaged in specified project activities, as appropriate to the position
• Provide daily operational updates to Operation Managing LeadsMaintain working knowledge of PPP loan application processing criteria and adhere to outlined policies and procedures
• Monitor and adjust workload as necessary to ensure timely processing of applications
• Ensure Supervisors and Case Specialists maintain the highest standard of quality by performing application review and auditing of work produced prior to application transition to Team Leads

Bethesda, Maryland, United States

• worked closely with Underwriters for about 2 years, analyzing Credit reports, determining monthly income for Self-employed and salaried borrowers, manual underwriting files using AUS to determine DTI & loan approval
• Reviewed documentation and verified files for residential loans, and examined for accuracy and completeness and confirmed that documentation complies with company policies
• Evaluated assets and income data, interacted with employers and credit bureaus to cross check information for accuracy, and collected additional information as needed
• Managed a monthly pipeline of 45 - 50 loans and trained new hires on current procedures
• Inputted and verified loan information in mortgage system: Encompass & Calyx Point
• Performed final documentation reviews and packaged and prepared loans for final approval

• Uploaded mortgage loan applications and analyzed files to comply with company's regulations
• Successfully processed some of the most challenging loan applications for self-employed applicants, first-time clients, and borrowers with problematic credit histories.
• Prepared and submitted Full Documentation loans for underwriting approval
• Requested mortgage/rent and bank deposits using Fannie Mae/Freddie Mae forms
• Provided consolidation service to clients with any possible discrepancy reported on credit report with all three bureaus
• Gathered bankruptcy documents along with any liens and/or judgments reporting

• Used mortgage software system, Encompass, to upload loan applications
• Implemented welcome calls and collected application fees for qualified loans
• Worked with residential, commercial mortgages as well as FHA and conventional loans
• Verified employment, rent/mortgage and bank deposits using correct forms and authorization
• Requested and evaluated homeowner’s insurance, appraisals, and title binders
• Verified, complied, and reviewed 1008’s, 1003’s, GFE, TIL and other disclosures

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations

Master'S Degree, Management Information Systems, General