Christopher Smart Email & Phone Number

Debary, Fl, Us

Orlando, Florida, United States

Christopher coordinates with multiple department heads including event, production, talent, fighter management, and the Florida State Athletic Commission to ensure smooth event operations. He is responsible for succinct and timely inter-team communication, clearing blockers that may affect live and broadcast delays, delivering an exceptional customer experience to event patrons, and ensuring the safety of fighters, coaches, and cornermen.

Debary, Florida, United States

Christopher founded Retro Grappler, which creates jiu-jitsu, MMA, and grappling gear with obvious nods to pop and modern culture. These mash-ups are meant to stir emotions nestled deep in the hearts of anyone who ever spent a Saturday morning on the living room floor with their favorite cereal. Comic book fans love them too, as Retro Grappler shares its take on classic comic covers and more!Retro Grappler was founded by artist and illustrator, Christopher Smart. A traditional artist who paints undersea life and ocean waves, he wanted to try creating digital art that combines his affinity towards comic books and Saturday Morning Cartoons. Retro Grappler was born when he coupled his desire to create art with his love of Brazilian jiu-jitsu and MMA.

Orlando, Florida Area

Christopher is working to support endeavors launched by the Technical Services and Sales team by leveraging data housed in disparate data sources. Finding unique and creative ways to answer tough questions, Christopher is working to increase market penetration and service adoption while helping his leadership make educated decisions for current and future offerings.Awarded “VP Award: Innovator of the Quarter” for my efforts in creating useful, actionable, and groundbreaking dashboards for Sales, Renewals, and Support groups. Working with senior leadership to create visually engaging Power BI dashboards to measure customer success and employee engagement in order to meet corporate growth goals.Leading an offshore analyst team to create and maintain over 50 dashboards in Power BI. Built and curated a SQL Server data warehouse for reporting and operational efficiency. Uncovering and tracking $40M in new business leads through the software renewal process to support company growth goals. Deployed JIRA issue tracking and source control for global Sales and Renewals teams. Hosting weekly team knowledge share sessions to bolster current knowledge and elevate junior level team members in analytics, reporting, and development. Created internal training documentation and videos to introduce new and existing employees to the Power BI web environment. Administering Power BI Apps and workspacesDeploying complex Row Level Security models for secure data compliance requirements.Representing Governance Council policies by reviewing new reporting requests and presentations ensuring data governance compliance to protect company assets.Providing data analysis deep dives across Support Delivery, Sales and Renewals Pipeline to understand customer behaviors, employee trends, and program success.Supporting teams with OBIEE dashboards to help drive sales and renewals leads.Creating operational reporting suites in both ORACLE Service Cloud and Sales Cloud in OBIEE and OTBI.

Orlando, Florida, United States

Working directly with the Director of Officiating, Christopher is responsible for coordinating with local sports commissions, referees, security, and production staff to ensure smooth live broadcast operations. Christopher also assists with capturing the bout scores and confirming the results with the local sports commissions, communicating potential delays to the production staff, and troubleshooting issues that may affect broadcast production.

Orlando, Florida Area

Christopher worked with the Symantec Support Operations group to help them better understand their customer's experience. While supporting data requests for 11 global product families, Christopher also guided the direction of Executive Dashboards, Customer Effort Scoring, and Business Critical Services Support Indices and metrics.

Telecommute

Christopher helped community banks realize the value of their data. Using data aggregation tools along side industry leading credit risk applications such as myCreditInsight and CREInsight, Christopher and his team turned data into valuable information that changed the way banks look at their business.Created cloud based Financial Risk Management Business Intelligence package to assist Chief Risk Officers in detailing portfolio stability to Federal Regulators.Developed dashboards and reporting packages in Reporting Services to support “Key Risk Indicator” concentrations, migrations and trends for senior management.Responsible for all customer facing satisfaction tasks including managing consulting, training, support, and license renewals.Assisting sales force in building pre-sales Proof of Concepts while acting as a liaison between the target client’s data, sales staff’s expectations and current application functionality. Authored business requirements to convey intended application functionality to both offshore development teams and senior management.Maintaining and supporting projects in SQL Server Integration Services and Analysis Services.Ensuring no production level loss of service is experienced for our clients.Documenting product enhancements, requirements and executing migration plans for new product releases.Supporting internal and external customers to verify data integrity on a weekly basis.

Christopher had delivered business intelligence solutions to the FIS customer base over three core systems. He also developed, consulted, trained and implemented business intelligence, COLD storage and document imaging products.Responsible for product direction and roadmaps for BI futures.Created project plans for new products as well as enhancements for existing products.Discussed, planned and executed requirements set forth by business users in both a Scrum and traditional waterfall software development lifecycle (SDLC).Worked with users to create statements of work to document and guide project direction.Collaborated closely with both internal groups and beta testing sites to execute UAT plans. Conducted focus groups with customers and beta partners to help guide product direction.Trained power users and ‘ad-hoc’ users in business intelligence best practices.Planned and conducted breakout sessions for annual user conferences.Worked closely with the internal sales and demo team to create compelling demonstration scripts.Developed financial scorecards, dashboards and analytic cubes.Developed and launched data center hosted BI products for financial institutions.Created OEM packaging and delivery application for ease of deployment.Created best practices for properly maintaining servers in a data center environment.Coordinated implementation project plans for new business intelligence customers.

Christopher managed the support and development of general ledger, utility, tax and public safety business intelligence products for small municipalities with his stay at SunGard HTE.Maintained Visual Basic applications to update and maintain OEM delivery methods.Developed and maintained Cognos metadata catalogs.Assisted IS professionals with database hardware and software maintenance.

Christopher was one in a core group of customer service enthusiasts who opened AT&T first branded directory assistance products. While working at AT&T he trained new operators and handled incremental database updates.