Rodney Smith Email & Phone Number

Sydney, NSW, AU

Australia

Leading all aspects of customer adoption, addressing technical issues, and partnering with sales and support to build and ensure customer satisfaction and exceptional service.

I have led the rapid expansion of Tech-Support from initially servicing SMEs to sourcing customers from large enterprises and government. Providing consultancy to address issues and define resolutions, as well as delivering pre and post-sales support, I have maintained a 100% customer satisfaction rating for 20 years. Skilled in contractor management, I.

Sydney, New South Wales, Australia

• Reporting to Senior Director, Professional ServicesGlobal Responsibilities for management, costings and development of the Commvault Managed Services offering for On-Premise and SaaS.
• Interactions with Customers, Partner and internal stakeholders at all levels local and internationally.
• Responsible for designing and maintaining the service level terms and conditions to ensure we were contractually meeting SLAs and satisfaction levels.
• Escalation point for any issues for the service; internal and external.
• Enablement point for new hires and people unfamiliar with the service.
• Liaison between internal departments as well as external stakeholders.

Sydney, Australia

• Reporting to Director, Support Expertise Team
• Helping and training internal staff and partners.
• Developed a testing infrastructure that allowed real world simulation of environments and issues and the assessment of these.
• Published training content and assisted staff with designs, issues and escalations as needed.

Sydney, Australia

• Reporting to Senior Manager, Enterprise SuccessResponsible for supporting large enterprise customers who were contacted for Business Critical Support, by assisting in managing their Commvault solutions operational and.
• Serve as customer advocate to ensure their day to day issues and goals/objectives are met from Technical Support, SW Engineering, Product Management and Field Operations
• Achieve a high degree of Customer satisfaction
• Provide accurate reporting on a weekly, monthly and quarterly basis to CommVault team and the Customer
• Work as a Technical Support Engineer and with the Technical Support Team, SW Engineering and Sales to ensure customer goals and objectives are achieved
• Communicate and manage issues with customer as required

Sydney, Australia

Specialised in the delivery of effective large-scale IT infrastructure solutions. I am particularly skilled in diagnosing infrastructure issues and proposing solutions.Specialising in Commvault Simpana(Backup, Archiving, Replication, Content Indexing and SRMConsulting with customers on a wide range of projects, I provide a first point for customer contact..

Within this role I delivered system integration, software support and internal security administration to key clients. Specialising in CommVault (Backup, Archiving, Replication, Content Indexing and SRM), I also utilised certifications in Administration, Support and Engineering. This included delivering a solution to resolve an APAC-wide backup system.

Sydney, New South Wales, Australia

Based on exemplary performance as a Senior Systems Engineer and previous management experience, I was offered the role of National Services Manager. As a result, I became responsible for remote and direct management of the national service region. This included supporting and developing local staff, as well as up to 30 remote employeesIn order to.

Sydney, New South Wales, Australia

After the reverse merger of Digital Tape Solutions with E-Data Services, I became responsible for providing customised backup/storage solutions for businesses and government sites. In addition I also supported the APAC region for technical support calls. Designing and implementing large-scale deployments, I was instrumental in the rollouts of initial.

Sydney, New South Wales, Australia

Commencing as an Engineer, I responded to the needs of the business by building an outsourced service arm through my own company, Smith Swift Solutions (now Tech-Support). This included shaping and implementing all service strategies and leading a multidisciplinary team of motivated engineers to provide robust service to customers.A key element of this.