Busra Hernandez Email & Phone Number

Chatswood, New South Wales, Australia

• New Release Management – leading rating sessions and making final recommendations on ATP’s and managing release calendars between local and international offices
• Color Kit Management
• Product Merchanding – development of monthly sales dashboards for priority brands
• Key Account Assortments and Campaigns.

North Ryde, New South Wales, Australia

• Reporting to the Head of Foxtel Now, responsibilities included:
• Detailed analysis of insights, creation of executive presentations and weekly reporting.
• Coordination and management of initiatives including customer offers designed to achieve budgeted KPIs and optimise business opportunities.
• Regular website analysis to optimise the value proposition and acquisition for Foxtel Now.
• Working closely with digital, operations, and management teams to ensure development and delivery of products.
• Competing detailed market analysis of competitors both international and domestic to support recommendations to the executive teams.

Sydney, Australia

• Reporting to the Senior Product Manager – Non PHI, responsibilities included:
• Work with Marketing, Digital, operations, and management teams to ensure development and delivery of products.
• Actively provide training to front line staff on all aspects of the Non-PHI product suit and maintain updated training material.
• Assist in development of new products and enhancement of existing products.
• Prepare and organize project status and risk reporting to management and customers.
• Record product defects and enhancements through as user stores on Jira.

Parramatta, New South Wales, Australia

• Handle customer complaints and take appropriate action to resolve them.
• Retain members by ensuring they understand the benefits HCF has to offer.
• Work with members to identify their health goals and find products suitable to their need
• Train new staff member on processes, systems and product suits HCF has on offer