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Brian Valente Email & Phone Number
IT Service Management Professional | Principal Practice Lead @ Splunk | ITIL Practice Manager
at
CrowdStrike
1 work email found
@jetblue.com
1 phone found area 800
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Service Management Professional | Principal Practice Lead @ Splunk | ITIL Practice Manager
Location
Seaford, New York, United States
Company size
Who is Brian Valente? Overview
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Quick answer
Brian Valente is listed as IT Service Management Professional | Principal Practice Lead @ Splunk | ITIL Practice Manager at CrowdStrike, a with 10394 employees, based in Seaford, New York, United States. AeroLeads shows a work email signal at jetblue.com, phone signal with area code 800, and a matched LinkedIn profile for Brian Valente.
Brian Valente previously worked as Principal Practice Lead at Splunk and Senior ITSM Engineer - Incident, Major Incident & Problem Management at Splunk. Brian Valente holds Bachelor Of Science - Bs, Computer Information Systems from Dowling College.
Company email context
Email format at CrowdStrike
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{first}.{last}@jetblue.com
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Profile bio
About Brian Valente
At Splunk, my focus as Principal Practice Lead is on elevating our ITSM frameworks, harnessing ServiceNow's capabilities to drive process maturity and continuous improvement. With a solid foundation in ITIL v4 and hands-on experience in incident and problem management, my role encompasses strategic oversight and operational excellence.The team and I have successfully revolutionized ITSM processes, evidenced by substantial reductions in incident durations and frequencies. Leveraging Jira for project tracking and KPIs for performance measurement, we are committed to delivering robust IT solutions and fostering a culture of service excellence within the technology sphere.
Listed skills include Windows Server, Help Desk Support, Sccm, Active Directory, and 20 others.
Current workplace
Brian Valente's current company
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Crowdstrike
12 roles · 29 years
Brian Valente work experience
A career timeline built from the work history available for this profile.
Principal Practice Lead
Current
Apr 2024 - Present
Senior Itsm Engineer - Incident, Major Incident & Problem Management
CurrentSenior IT Service Management (ITSM) Engineer along with team members, will be responsible for the overall ServiceNow and ITSM experience at Splunk. Focus will be on maturing all ITSM processes and their corresponding ServiceNow modules to drive best practice while working with ServiceNow Architects and Developers to align processes with tool functionality, and drive a culture of Continuous Service Improvement across ITSM and the whole of the Information Technology Solutions Team.
Apr 2022 - Present
Engineer Service Management – Incident & Problem Management
Hired January 2018 to be a member of a world-class JetBlue ITSM team, focusing on updating and improving the Incident and Major Incident management process and procedures. Within 6 months we successfully completed our IT transformation projection with the implementation of ServiceNow. Using ServiceNow Performance Analytics I was able to propose both quantitative and qualitative measures for the different components of Incident Management. With these measures in place JetBlue IT was able to reduce both High Priority Incidents and incident duration by over 50%.
Jan 2018 - Apr 2022
Senior It Business Process Analyst
Develop and implement procedures to drive efficiency and consistency in the delivery of IT Services. Utilize available data, reporting and analysis tools to evaluate and refine existing service levels consistently striving for new areas of continuous improvement and implementation of industry best-practices.
Mar 2017 - Jan 2018
Lead - It Service Management - Service Operations
Serve as a subject matter expert for driving higher Service levels for Production Operations and oversee the development of ITSM-based management processes and controls to ensure that quality is maintained.
Mar 2016 - Mar 2017
Supervisor Desktop Support Li/Nyc/Ct
Manage the day to day operations of the support department by developing, creating and maintaining performance metrics. Assess, prioritize and alter work assignments of direct reports on a day-to-day basis as operational needs require.
Sep 2013 - Mar 2016
Senior Desktop Support Analyst
Full ownership of groups assigned support incidents and requests and ensure the level of support being provided meets the requirements of the business.
Jan 2011 - Sep 2013
Desktop Support Analyst
Jun 2008 - Jun 2011
Assistant Manager It
Jun 2007 - Jun 2008
It Lead Engineer
Mar 2003 - Jul 2007
Help Desk
1998 - 2003
~5 yrs
Team & coworkers
Colleagues at CrowdStrike
Other employees you can reach at crowdstrike.com. View company contacts for 10394 employees →
TN
Thuy Nguyen
Colleague at CrowdstrikeGreater Chicago Area, United States
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SF
Stephen Fullington
Colleague at CrowdstrikeNew York City Metropolitan Area, United States
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BR
Bogdan-Alexandru Raț
Colleague at CrowdstrikeCluj-Napoca, Cluj, Romania
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VP
Victor Pineda
Colleague at CrowdstrikeSeattle, Washington, United States
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AS
Abinaya Saminathan
Colleague at CrowdstrikeIndia
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VM
Venkata Mounika Chinthamreddy
Colleague at CrowdstrikeHyderabad, Telangana, India
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KD
Kyle Dzurko
Colleague at CrowdstrikeAustin, Texas, United States
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EG
Erez Goldberg
Colleague at CrowdstrikeIsrael
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JH
Jessica Halten
Colleague at CrowdstrikeWethersfield, Connecticut, United States
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JC
James Chung
Colleague at CrowdstrikeSydney, New South Wales, Australia
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Thuy Nguyen
Colleague at CrowdstrikeGreater Chicago Area, United States
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SF
Stephen Fullington
Colleague at CrowdstrikeNew York City Metropolitan Area, United States
View →
BR
Bogdan-Alexandru Raț
Colleague at CrowdstrikeCluj-Napoca, Cluj, Romania
View →
VP
Victor Pineda
Colleague at CrowdstrikeSeattle, Washington, United States
View →
AS
Abinaya Saminathan
Colleague at CrowdstrikeIndia
View →
VM
Venkata Mounika Chinthamreddy
Colleague at CrowdstrikeHyderabad, Telangana, India
View →
KD
Kyle Dzurko
Colleague at CrowdstrikeAustin, Texas, United States
View →
EG
Erez Goldberg
Colleague at CrowdstrikeIsrael
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JH
Jessica Halten
Colleague at CrowdstrikeWethersfield, Connecticut, United States
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JC
James Chung
Colleague at CrowdstrikeSydney, New South Wales, Australia
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6 education records
Brian Valente education
Bachelor Of Science - Bs, Computer Information Systems
Dowling College
Itil V.4 Foundations Certification, Itil V.4 Foundations
Beyond20
Itil Intermediate Certificate In It Release, Control And Validation, Itil Intermediate Rcv
Beyond20
Itil V.3 Foundations Certification, Itil V.3 Foundations
Beyond20
Hdi Desktop Support Technician Certification, Hdi Desktop Technician
Hdi Learning Center
Bachelor Of Science - Bs
Dowling College
FAQ
Frequently asked questions about Brian Valente
Quick answers generated from the profile data available on this page.
What company does Brian Valente work for?
Brian Valente works for CrowdStrike.
What is Brian Valente's role at CrowdStrike?
Brian Valente is listed as IT Service Management Professional | Principal Practice Lead @ Splunk | ITIL Practice Manager at CrowdStrike.
What is Brian Valente's email address?
AeroLeads has found 1 work email signal at @jetblue.com for Brian Valente at CrowdStrike.
What is Brian Valente's phone number?
AeroLeads has found 1 phone signal(s) with area code 800 for Brian Valente at CrowdStrike.
Where is Brian Valente based?
Brian Valente is based in Seaford, New York, United States while working with CrowdStrike.
What companies has Brian Valente worked for?
Brian Valente has worked for Crowdstrike, Splunk, Jetblue Airways, New York Community Bancorp, Inc. (Nycb), and Altice Usa.
Who are Brian Valente's colleagues at CrowdStrike?
Brian Valente's colleagues at CrowdStrike include Thuy Nguyen, Stephen Fullington, Bogdan-Alexandru Raț, Victor Pineda, and Abinaya Saminathan.
How can I contact Brian Valente?
You can use AeroLeads to view verified contact signals for Brian Valente at CrowdStrike, including work email, phone, and LinkedIn data when available.
What schools did Brian Valente attend?
Brian Valente holds Bachelor Of Science - Bs, Computer Information Systems from Dowling College.
What skills is Brian Valente known for?
Brian Valente is listed with skills including Windows Server, Help Desk Support, Sccm, Active Directory, Computer Hardware, Software Installation, Operating Systems, and Networking.
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