Blanca Vidaurreta Ramírez Email & Phone Number

Manchester, Inglaterra, Reino Unido

Manchester, Reino Unido

• Leading and motivating a team of Online Advisors.
• Working collaboratively with other internal teams in order to achieve common goals.
• Taking ownership for the team’s performance, making leadership interventions when required.
• To positively manage underperformance in the team using a consistent and fair approach to help overcome barriers through coaching using the GROW model.
• Create a team focused culture who are motivated to meet objectives and targets.
• Building on your expertise and the best practice.

Manchester, Greater Manchester, Reino Unido

• Creating scorecards to measure quality and performance in all operational tasks.
• Using score cards to monitor agent’s performance & work quality.
• Provide regular feedback based on the quality checks results and setting smart objectives aspart of the agent performance management.
• To plan and organize the training of new starters in the division, as well as cross-training agents
• Conduct training for new starters that join the division.
• Updating training materials to include all internal processes.

Manchester, Inglaterra, Reino Unido

• Breakdown Operations’ processes and gather the necessary knowledge to create newand complete training materials.
• Define the necessary training stages and modules for a new training program for newstarters in Operations.
• Monitoring and enhancing the performance of 29 new starters over a period of 6 months.
• Assessing Support agents’ level of expertise and knowledge related to their daily tasksand upskilling to ensure the team performs at the same level.
• Train a total of 35 Support agents and CS Team Managers in Operations relatedtasks that have practical applications to their daily duties.
• Maintenance and optimisation of the Operations’ processes database.

Manchester, Inglaterra, Reino Unido

• Keeping records of the department’s performance by updating several daily reports.
• Answering an average of 60 supply partners’ & Customer Service agents’ queries a day on the phone.
• Daily clearance of email Inboxes answering Customer Service agents’ queries.
• Processing an average of 100 emails/hour, liaising with commercial partners in order to solve customer queries.
• Dealing with supplier’s Fleet Fails, offering the best solution for customers’ interests.
• Reviewing the daily cancellation report, manually checking an average of 300 bookings aday.

Guarantee that all companie´s clients receive the best treatment and finding the best deal matching their needs and travel requirements,

• Main Responsibilities:
• Maintenance of the company´s social media profiles.
• Content creation.
• Web content management (CMS)
• Daily posts planning and performance analysis using social media oriented tools such as Hootsuite, Google Analytics, bit.ly…etcMantenimiento de los perfiles sociales de la compañía, generar contenidos interesantes para.

Madrid Y Alrededores, España

• Key Clients:Grefusa, Ketchup Prima (high-consumption market) Carmen Thyssen Málaga Museum, Fiteni (Real estate), Becara (Decor), Ayuntamiento y Teatro de Alcobendas (culture). Main Responsibilities:
• Social Media strategy.
• Web content management (CMS).
• Manage projects: Web developement, design, and on-line campaigns.
• Benchmarking.
• SEO audit.

Madrid

• Key Clients:Pepsi, Gatorade, Kaiku (high-consumption market) Lufthansa (travel), Johnson&Jonson (Health), Match.com/Meetic.com (on-line dating).Main responsibilities:
• Community management.
• Content creation.
• Social Media strategy.
• Supervising international campaigns adaptation to spanish market.
• Manage projects: Web developement, design, e-mailing and on-line campaigns.

Madrid Y Alrededores, España

• Key Clients: El Corte Inglés, Doblecero, Moda Joven (retail), -Ish Gin (alcohol), TATA Motors, Hyundai (automotive industry), Welcome to Yorkshire (tourism), Punto Radio (media).Main responsibilities:
• Web content management (CMS).
• Community management.
• Campaign and newsletter schedule.
• Legal basis supervising.
• Incident management and call center.

Madrid Y Alrededores, España

Prestar apoyo al departamento de cuentas en el desarrollo de los proyectos llevados a cabo para los clientes de la compañía,.

Madrid Y Alrededores, España

Apoyo al departamento de Cuentas, Gestión de proyectos, Desarrollo de campañas, Benchmarking, gestión BBDD...

Master, Publicidad, Marketing Y Comunicación En Medios Interactivos

Diplomada, Publicidad Y Técnicas De Comunicación