Direct and supervise IT staff. Providing technical support for servers, computer networks, storage and communication equipment. Train staff and handle escalated technical issues. Manage technical support ticketing system. Work with suppliers and their technical staff to resolve technical issues. Referencing technical manuals, and other technical support resources, online and on the phone. Writing and proofreading contracts and proposals with top management. Planning budgets and cash flows, entering transactions into accounting software, invoicing customers, processing payments, accounts receivable, accounts payable, purchase orders, analyzing accounting data, and generating custom reports for management.

Provided IT technical support and training for 30 staff at 4 locations. Diagnosed, repaired, configured, and maintained computer hardware, software, and networks. Including wireless routers, email, backups, printers, scanners and cloud-based storage, Microsoft OneDrive, and Google Drive. Conducted informal assessments and training for clients. Case managed clients using Employment Nova Scotia's custom database software, LaMPSS. Provided information on a variety of assistive technology software and devices. Developed and delivered workshops, information sessions and training courses for clients and staff on a variety of topics both in person and virtually. Some of the topics have covered are basic computer skills, file management, OneDrive, Google Drive, email, a variety of assistive software, resume writing, interview skills, Webex, Zoom, Google Meet, Skype, Teams, Universal Design, and Microsoft Office. Researched and evaluated new assistive technology products. Collaborated with employment counselors, case managers, social workers, job developers, and disability support specialists to meet the needs of clients. Assisted clients with the completion of funding applications. Provided a comfortable and receptive environment where clients acquired assistive technology skills. Maintained statistics on client/service activities.

Planned, sourced, purchased, delivered, and installed Universal Accessible Computers at 50 Nova Scotia Works Employment Centres across the province. Also conducted physical accessibility assessments of all locations across Nova Scotia. Trained staff in the use of assistive technology on each accessible computer station. See more information about these accessible computers http://www.universalcomputer.ca/

Provided IT technical support and training for 30 staff at 4 locations. Diagnosed, repaired, configured, and maintained computer hardware, software, and networks. Including wireless routers, email, backups, printers, scanners and cloud-based storage, Microsoft OneDrive, and Google Drive. Conducted informal assessments and training for clients. Case managed clients using Employment Nova Scotia's custom database software, LaMPSS. Provided information on a variety of assistive technology software and devices. Developed and delivered workshops, information sessions and training courses for clients and staff on a variety of topics both in person and virtually. Some of the topics have covered are basic computer skills, file management, OneDrive, Google Drive, email, a variety of assistive software, resume writing, interview skills, Webex, Zoom, Google Meet, Skype, Teams, Universal Design, and Microsoft Office. Researched and evaluated new assistive technology products. Collaborated with employment counselors, case managers, social workers, job developers, and disability support specialists to meet the needs of clients. Assisted clients with the completion of funding applications. Provided a comfortable and receptive environment where clients acquired assistive technology skills. Maintained statistics on client/service activities.

Interviewed clients regarding their employment history, educational background, and career goals. Helped clients identify their barriers to employment and assisted clients to develop job readiness skills and job search strategies. Developed and conducted employment related workshops. Assisted in the development and implementation of return-to-work action plans. Case managed clients using Employment Nova Scotia's custom database software, LAMPSS. Assessed the need for assistance such as rehabilitation, financial aid, or further vocational training and referred clients to the appropriate services. Collected labour market information for clients regarding job openings, entry and skill requirements and other occupational information. Assisted clients with funding applications for training and professional assessments. Assisted with the development and implementation of administrative systems. Provided technical support for workstations, servers, and the local area network.