Brian Weaver Email & Phone Number

Seminole, Fl, Us

Seminole, Fl, Us

Fort Worth, Texas, United States

Bedford, Tx.

Sterling, Va.

• Conceived, designed and implemented an industry-first technical research tool - Reduced parts-related product replacement from 11% to 4.5%- $2m annual estimated cost savings• Led the design, requirements development, implementation and operation of a ground breaking and industry-leading parts portal - +450K parts shipped annually- Generation of more than $40M in revenue and $15M in margin annually- Real–time integration with 12 national parts suppliers- Decreased parts cost by 30% (~$12M annually)- Reduced back orders from 10% to 5%- “One-off” order functionality- COD ordering capability• Lead requirements development and implementation of back office parts portal exception management tool (Pega)- Reduced headcount by 30% through automation and business process improvements for task review and handling:• Part/labor authorization• Buyout review• Back Order• Failed orders• Entitlements exceptions • Part type mapping• State/client-specific shipping• Back order rebid capability• Vendor maintenance• Productivity reporting• Key accountability for vendor relationships, strategy and performance:- Improved same day fill rate from 85.5% to 91.6%- Reduced over all parts turn-time (order to ship) from 1.2 days to 0.8 days• Increased generic, harvested and remanufactured part offerings• Conduct MBR’s with vendors to ensure KPI’s are met and drive continuous improvement. Participate in internal QBR’s where all key metrics, initiatives and projects are presented and reviewed in detail with executive committee

Sterling, Va.

• Managed team of 2 Project Managers and 2 Business Analysts in support of Service Operations’ initiatives and process improvement• Implemented ServiceBench service management web based solution- Claims and Dispatch modules- Eliminated paper / fax dispatches, which reduced turn time (CTT) from 16 days to 11 days (~31%)- Eliminated paper claims process, which reduced processing time from 8 days to 1 day• Operations business owner and SME of company-wide Oracle CRM implementation• Participate in RFI/RFP/RFQ’s

Sterling, Va.

• Managed team of 6 Regional Service Managers and respective teams totaling 30 employees• Key KPI’s include:o Gap coverage, overall severity (labor, parts, total repair costs), turn-time, buyouts frequency (product replacement), parts frequency