Brian Weber Email & Phone Number

Orlando, Florida Area

Provided customer service oriented support to over 200; Assessed concerns and questions and repaired malfunctions regarding computers, telephones, printers, scanners, facsimiles, network connectivity and email in a corporate environment. Provided high-visibility game-night technical support to ensure productivity during NBA games hosted at the Amway Center.Upgraded approximately 200 computers to Windows 7. This included all Windows workstations in the company allowing all employees to utilize the newest technology available. As a result, the Magic became the first NBA team to use Windows 7 as their main operating system. Created a concise instructional sheet to explain Windows 7 to the end-user. This user friendly learning aid was presented to every employee to answer any questions about their new operating system and was received with high success and positive reviews. Updated approximately 40 other documents in the "Frequently Asked Questions" section of the intranet to reflect Windows 7 instructions. Updating these documents included new screen-shots, instructions to new locations and unifying all documents for continuity.

Administered helpdesk-style support for contract clients and for the public. Serviced and repaired computer issues ranging from virus removal, system and user configuration and optimization, to workstation rebuilds and other damaged end-user hardware components.Provided telephone and on-site support for contract clients ranging from software installation on workstations to Small Business Server configuration and business level hardware component repair (including DAT, LTO, SCSI, etc).

"Brick and mortar" computer repair company.Resolved customers' computer issues through on-site support, including virus removal, home networking, hardware installation and repair, software installation, and troubleshooting.Built home computers for sale in the shop, focusing on cleanliness and wire management.

As the overnight manager, was one of five team members with access to the store key and security system code. Supervised 10-12 employees and ensured tasks were completed accurately and on time.Served in the role of inventory specialist and focused on maintaining appropriate levels of inventory and anticipating increased demand of products due to seasons, weather conditions, and holidays.Created a friendly and pleasurable shopping experience through store organization, cleanliness, and customer service.