- Provides continuous technical and strategic leadership, emphasizing growth and scalability imperatives.- Cultivates robust vendor relationships to optimize service delivery and cost-effectiveness.- Formulates and updates standardized operating procedures and processes on a global scale.- Leads multiple large-scale projects, encompassing data center operations and management, guided by KPI-driven project management principles.- Instituted industry-leading best practices across all worldwide data centers, monitored and refined through the strategic application of KPIs.- Upheld rigorous compliance protocols, conducting audits in adherence to SOX, SOC2, and ISO 27001 standards.- Devised operational metrics and KPIs to gauge the performance of data center operations teams, ensuring alignment with organizational goals and benchmarks.- Collaborates cross-functionally with diverse operations and engineering teams to ensure strict adherence to timelines and the attainment of corporate objectives, utilizing KPIs to monitor progress and drive outcomes.

- Spearheaded the establishment of operations at Adobe's inaugural greenfield data center in Hillsboro, Oregon, ensuring seamless day-to-day functionality from inception.- Orchestrated operations across four diverse colocation spaces in the dynamic San Francisco Bay Area, ranging from 500 to over 18,000 sq. ft., collectively consuming over 3MW of power.- Led a dedicated team of three Data Center Field Engineers, providing round-the-clock support to Adobe's critical facility in Hillsboro, Oregon, ensuring operational continuity and reliability.- Directed a proficient team of eight Data Center professionals tasked with maintaining Adobe's domestic data center infrastructure at peak performance levels.- Played a pivotal role in the conceptualization and design of Adobe's state-of-the-art data center facility in Hillsboro, Oregon, contributing innovative ideas to drive efficiency and sustainability.- Managed capacity allocation and utilization within Adobe's expansive 84,000 sq. ft. data center in Hillsboro, Oregon, alongside the optimization of colocation spaces in the San Francisco Bay Area, ensuring optimal resource utilization and scalability to meet evolving business needs.

- Influential in establishing and elevating Jaman's operational standards, ensuring unwavering compliance across the board.- Pioneered Jaman's hosting service, architecting a robust infrastructure featuring multiple Fedora servers.- Strategically virtualized a significant portion of Jaman's data center environment, driving cost efficiencies and bolstering performance.- Proactively scaled server and network resources to accommodate burgeoning growth and deliver impeccable availability for the Jaman community.- Engineered vigilant 24/7 monitoring processes for the data center, leveraging open-source tools.- Spearheaded the rigorous CDN provider selection process, followed by seamless implementation and adept management of all CDN relations.- Held end-to-end responsibility for data center operations encompassing monitoring, security, and intrusion prevention.- Championed comprehensive research, testing, and documentation of security and disaster recovery plans, cementing high-availability and reliability for office and round-the-clock data center infrastructures.- Implemented FMS 3.0, enabling seamless streaming of Jaman's diverse library of shorts and feature-length movies.- Successfully deployed and optimized Jaman's Switchvox VOIP phone system, enhancing internal communication efficiencies.

- Formulated on-call procedures for Satmetrix's collocated data center and remote offices, guaranteeing 24/7 coverage.- Established robust disaster recovery and business continuity plans, fortifying Satmetrix's operational resilience.- Orchestrated global IT budget management and exercised approval authority for all Satmetrix-related IT procurements.- Designed and deployed an agile 150+ node hosted data center, leveraging Cisco network hardware, Sun Solaris, Red Hat Linux, and Windows 2000/2003 servers.- Safeguarded the integrity of Satmetrix systems through comprehensive security measures, including Intrusion Detection Systems (IDS) and industry-standard security tools.- Contributed to the strategic planning and implementation of the Satmetrix Siebel 7.x platform.- Engineered and established a secure MPLS network connecting Satmetrix offices worldwide, fostering seamless global communication.- Executed the seamless migration of Satmetrix's 100+ node Data Center from Windows 2000 to Windows 2003.- Led the strategic planning and successful implementation of the migration from Microsoft Exchange 5.5 to Exchange 2003.- Directed and mentored the Satmetrix IT support team, ensuring optimal operational support.Managed Satmetrix's external customer support team during the period of October 2001 to September 2003.- Oversaw the installation and maintenance of Nortel Option 11C phone switches across three US offices.