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@amazon.com
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3 phones found area 801 and 415
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LinkedIn matched
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Brett Whiffen is listed as Experienced Leader in Operations, FinTech, E-Commerce, Sales, Support at Select Bankcard, a company with 31 employees, based in Lehi, Utah, United States. AeroLeads shows a work email signal at amazon.com, phone signal with area code 801, 415, and a matched LinkedIn profile for Brett Whiffen.
Brett Whiffen previously worked as Business Relationship Manager at Select Bankcard and Fulfillment Operations at Amazon. Brett Whiffen holds Business Administration And Management, General from University Of Utah.
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AeroLeads found 2 current-domain work email signals for Brett Whiffen. Compare company email patterns before reaching out.
Highly effective leader with proven results driving world-class customer satisfaction in operation centers of 3-3,000+ Sales and Service Experts. Strengths include being a progressive and trusted leader able to build strong accountable teams that achieve objectives within allotted time-frames by empowering others to achieve success and have fun. Specialties include: Sales / Ops center leadership, cost reduction, Six Sigma Black Belt, leadership development, global forecasting, WFM, $10M+ budget operation management, $50M+ revenue expectations, root cause analysis, partner/vendor contract negotiations, and problem solving proficiency.
Listed skills include Leadership, Cross Functional Team Leadership, Crm, Management, and 40 others.
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A career timeline built from the work history available for this profile.
Lehi, Utah, United States
Establish and maintain relationships with all banks, credit unions, sales agents and business partners. Analyze and propose discount rates, interchange, card brand fees and service offerings for new and existing businesses, financial institutions and sales offices.
Draper, UT
Responsible for all aspects of operations, revenue, retention, training, quality and cost management for subscription based automotive video content. Clients include Ford, Hyundai, NAPA, Jiffy Lube, O’Reilly.Implemented staffing, sales strategy and commission plan updates that increased sales 138% YoY 2018 to 2019
Greater Salt Lake City Area
Led all aspects for North America CS Call Center. Responsible for all phone, chat and email channels delivering exceptional service and industry leading NPS. Established process flows and service delivery to ensure 100% guest attendance to all major events. Delivered on budget over $10M in operating costs and revenue delivery. Built SLC center from 30 reps.
Greater Salt Lake City Area
Develop and deliver the strategic plan for Customer Support in line with anticipated business growth and existing global CS strategies. Execute the plan to transition eBay's CS platform to become a key revenue source for the business.
Planned, implemented, and directed activities to promote high levels of student engagement, satisfaction, and overall success. Activities specific include:Developed and executed strategies and metrics that were tied to superior customer service.Implemented automated dialing system and enhanced call center efficiencies.Delivered against a set scope of work.
Managed all client relationships and cross-functional activities to accomplish revenue targets in excess of $33.4MM annual sales revenue. Executed account leadership including coordination of internal analytical, strategy and technical resources to deliver on all client's needs and expectations. Forecasted annual revenue volumes in all markets and lead.
Directed all operations and lead the growth of the PEI Inbound/Outbound Call Center, including Sales, Lead Generation, Teleservices, Customer Service, Training and Quality departments. Managed all sales performance metrics, budgeting, reporting, and staffing for all call center employees (200+).Responsible for all aspects of development including.
Directed activities to monitor timeliness, customer treatment, accuracy, and fulfillment issuesDeveloped and managed plans to improve quality and customer satisfactionWorked collaboratively with operations management, training, and technologies to identify issues, determine root causes and achieve improvements in bottom line resultsUtilized effective.
Operations ManagerManaged and coached a team of supervisors in a call center operations environment ensuring that all client service levels and budgets were met on a consistent basis.Analyzed performance results and implemented department improvements.Maintained and exceeded all Client Service Level Agreements.Instrumental in launching the successful.
Other employees you can reach at selectbankcard.com. View company contacts for 31 employees →
Kari Peterson
Colleague at Select BankcardDraper, Utah, United States, United States
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KJ
Kimball Jardine
Colleague at Select BankcardProvo, Utah, United States, United States
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Jacob Jenson
Colleague at Select BankcardSalt Lake City, Utah, United States, United States
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Delia Elias
Colleague at Select BankcardLehi, Utah, United States, United States
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BJ
Bryson Jolley
Colleague at Select BankcardOrem, Utah, United States, United States
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JC
Justin Christensen
Colleague at Select BankcardProvo, Utah, United States, United States
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Damon Flynn
Colleague at Select BankcardOrem, Utah, United States, United States
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Preston Shipley
Colleague at Select BankcardProvo, Utah, United States, United States
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RS
Rose Smith
Colleague at Select BankcardLehi, Utah, United States, United States
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Mason Muir
Colleague at Select BankcardProvo, Utah, United States, United States
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Quick answers generated from the profile data available on this page.
Brett Whiffen works for Select Bankcard.
Brett Whiffen is listed as Experienced Leader in Operations, FinTech, E-Commerce, Sales, Support at Select Bankcard.
AeroLeads has found 2 work email signals at @amazon.com for Brett Whiffen at Select Bankcard.
AeroLeads has found 3 phone signal(s) with area code 801, 415 for Brett Whiffen at Select Bankcard.
Brett Whiffen is based in Lehi, Utah, United States while working with Select Bankcard.
Brett Whiffen has worked for Select Bankcard, Amazon, Autonettv Media, Inc., Stubhub, and Ebay.
Brett Whiffen's colleagues at Select Bankcard include Kari Peterson, Kimball Jardine, Jacob Jenson, Delia Elias, and Bryson Jolley.
You can use AeroLeads to view verified contact signals for Brett Whiffen at Select Bankcard, including work email, phone, and LinkedIn data when available.
Brett Whiffen holds Business Administration And Management, General from University Of Utah.
Brett Whiffen is listed with skills including Leadership, Cross Functional Team Leadership, Crm, Management, Strategy, Business Development, Call Centers, and Lead Generation.
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