Brittany Wichtendahl Email & Phone Number

Baltimore, Maryland, United States

Baltimore, Maryland

- Drafting press releases for secular and Catholic news media- Crafting pitches directed towards secular and Catholic journalists- Generating and updating Cision media lists- Writing Op-Eds for placement in national print publications- Following news coverage of CRS and CRS-related programming- Compiling weekly news monitoring reports with stories related to CRS and CRS programming

Hanover, Maryland

- Responsible for setting bestselling titles, new arrivals, and feature displays- Ensured all bestselling, new arrival, and feature displays remained fully stocked- Trained new associates on proper placement of feature displays - Ensured proper sale stickers were applied to all bestsellers and new arrivals

Hanover, Maryland

- Responsible for proper pricing of all Key 6 (non-book product) merchandise- Ensured all Key 6 features remained fully stocked, properly priced, and clean- Trained new associates on proper procedures for placing Key 6 merchandise on the sales floor- Ensured all high-risk merchandise was properly tagged with security measures- Participated in inventory preparation and completion

Columbia, Maryland

- Operate a POS system for cash, check, and credit transactions - Welcome customers into the store in a friendly and professional manner - Price, stock and replenish merchandise throughout the store - Ensure new merchandise is stocked on the sales floor within 24 hours of arrival - Ask open-ended questions to asses a customer’s needs - Answer customer telephone calls promptly in a professional manner - Ensure the store is presented in a clean and orderly manner at the end of every shift

Baltimore, Maryland

While working with the Baltimore Office of Promotion & the Arts, I assisted in drafting press releases and media advisories, tracking and editing media clips related to BOPA sponsored events, submitting BOPA events to online calendars, editing and updating the Light City 2017 website. I also helped with general preparation for the 2nd Annual Light City Festival and worked Social Media for the Light City Festival, including making posts on Twitter and Instagram and utilizing Instagram Stories.

Norfolk, Virginia Area

- Worked with the Assistant General Manager and General Manager with staffing, training, and hiring of store associates - Responsible for the opening and closing of the store - Responsible for cash management, drawer, and safe balance - Assigned tasks to store associates to best meet the needs of the store - Worked closely with Print Center Supervisor to ensure proper department management - Cross-trained associates in print center operations, tech support, as well as basic operations - Trained associates and supervisors for other stores in the district - Investigated and resolved customer inquiries and complaints in a timely and professional manner

Norfolk, Virginia Area

- Performed all duties encompassed in Copy and Print Associate position (see below) - Responsible for the opening and closing of the store - Responsible for cash management, drawer, and safe balance - Assigned tasks to store associates to best meet the needs of the store - Performed weekly job audits to ensure quality - Acted as a liaison with vendors to ensure proper supply management - Reordered supplies when they dropped below a predetermined level - Trained associates in proper handling of all production and finishing machines - Trained associates and supervisors for other stores in the district - Investigated and resolved customer inquiries and complaints in a timely and professional manner - Completed Profit and Loss performance report

Norfolk, Virginia Area

- Performed all duties encompassed in the Customer Service Associate position (see below) - Provided elevated customer service in designing, copying, printing, and finishing client projects - Recommended solutions for clients based on their specific needs - Reported levels of all supplies to immediate supervisor to ensure timely reorder - Participated in inventory preparation and completion

Media And Communication Studies, B.A., 3.4 Gpa

English, B.A., English Language And Literature/Letters, 3.4 Gpa

Communication And Media Studies

Activities and Societies: Student News Program, The Highland Cavalier (student-run newspaper), Freshmen Orientation Leader, Freshmen.