Bridget Winitzer - Winnie Email & Phone Number

• Assisted in creating efficiencies of work force and processes to decrease backlog by over 75% within 3 months.
• Decrease in Client friction from payers – which lead to two additional contacts for overall company.
• Low attrition rate (less than 5 within 12 months).
• Developed internal reference guides for team to assist in retaining knowledge and applying standard procedures.
• Assisted with overhaul of Standard Operating Procedures, both for immediate team and reference release to additional stakeholders.
• Responsible for team of up to 18 agents individually – 22 agents total with additional supervisor.

Distributor ID 328504

Moon, Pennsylvania, United States

• Audit 120 packets minimum per session to validate appropriate completion based on state and county jurisdictional requirements
• Verify recording status of approximately 300 packets per session notated by State and County.
• Research and resolve discrepancies, seeking to find a way to maximize my contribution for a full resolution and minimize additional inquiries required.
• Due to my low turn-over and high completion rate, I have been requested to assist flagging coworkers to ensure their metrics raise to production goal standards and been trained in multiple fields within the office.

Springdale, AR

* Independently planned, prioritized, and executed work making basic technical decisions independently with guidance of the manager.* Provided work direction to assisting technicians as requested.* Prepared majority of lab-required media to be used for processing samples - both agar and broth.* Created and utilized documents to verify consistency of.

• Implemented procedure that offered company cost savings of over 80% on searches in 2017.
• Developed new procedures and efficiencies for standardized Title duties.
• Created catalogued of titles, both inbound and outbound, recent and archive.
• Updated system for processing titles to increase efficiency and customer satisfaction in response.
• Provided in-house assistance with technical support troubleshooting for localized issues.
• Responded to inquiries and concerns regarding outstanding titles or assets with title issues.

• Assisted in Payroll and procedures for team of 4-5 agents.
• Handled escalations for any customer service issues that did not require immediate attention to a Market Manager.
• Monitored and responded to e-mails for inquiries and assistance of marketplaces.
• Processed registrations and educated users for denials.
• Assisted to create and implement CCare templates to unify responses from coordinators.
• Assisted in updating policies and procedures relevant to CSC team.

• Assist in the mortgage process by reviewing information on borrowers and property to verify all information necessary is present.
• Valued for quick learning capabilities and extremely low critical rate of errors.
• Assist with organization of paperwork for other divisions of company during slow periods.

• Provided telephone customer service/technical support within high-volume call center.
• Co-created original templates for agents to assist in efficiently troubleshooting, notating, and creating trouble tickets for engineers.
• Performed additional trainings for agents to increase knowledge base and awareness of products/services.
• Analyzed business and client statistics to make recommendations of driving behavioral patterns to increase production and client satisfaction.
• Monitored call volume and attended conference bridges on behalf of center to ensure appropriate staffing levels were maintained to service client, resulting in assuring both the client and center were achieving maximum.
• Assisted with monitoring and evaluating quality point checks for assigned agents.