Ben Smith, Pmp, Csm Email & Phone Number

Texas, United States

St Louis, Mo 63141, Mo, Us

St Louis, Mo 63141, Mo, Us

Project Lifecycle Management: Expertise in setting up, managing, and closingout projects across diverse methodologies (Waterfall, Scrum, Kanban, ScaledAgile, etc.).Project Planning and Execution: Proficient in establishing, implementing, andmonitoring comprehensive project documentation, including status reports,budgets, risk/decision logs, and communication/escalation processes.Triple Constraint Mastery: Proven ability to effectively manage the delicatebalance of scope, budget, and timeline to ensure project health and proactivelyaddress deviations through formal change requests.PMO Process Leader: Skilled in identifying areas for optimization within projectmanagement processes and leading collaborative efforts to implementimprovements.Client Satisfaction: Consistently delivers exceptional client experiences,achieving the highest levels of satisfaction across all projects.Industry Experience: Proven track record of successful project delivery forindustry leaders such as Toyota, Caterpillar, and GM Financial.

Frisco, Tx, Us

Stakeholder Management: Skilled in coordinating diverse stakeholders to ensurethe successful formation, development, and implementation of white-label sites onproprietary Learning Management Systems.Client Consulting: Proven ability to consult with clients to gather essential assets,provide comprehensive project status updates, and submit effective changerequests for product enhancements.Project Dashboarding: Expertise in creating and monitoring detailed projectdashboards to empower team leaders with real-time insights into resourcecapacity, schedule adherence, and budgetary status.

Irvine, Ca, Us

Team Leadership: Proven ability to lead and inspire teams of 8-12 employeesand vendors to deliver successful multimillion-dollar proposals and projects.Project Management: Expertise in managing complex projects, includingnegotiations, timeline management, development, deliverable creation, meetingfacilitation, and budget oversight.Training and Development: Skilled in creating and delivering effective trainingsolutions that simplify complex marketing concepts into actionable sales strategies.Client Focus: Strong track record of successful client relationships with industryleaders such as Lexus, Honda, Volkswagen, BMW, and Toyota.

Charlotte, Nc, Us

Client-Centric Approach: Dedicated to guiding clients through the entiremortgage process, providing personalized solutions to meet their uniquehomeownership goals.Financial Analysis: Skilled in assessing financial documentation and qualifyingborrowers for various loan programs, including purchase and refinance options.Loan Origination: Proficient in originating and processing mortgage applications,ensuring accuracy and timely completion.Regulatory Compliance: Adherence to all federal and state regulations governingmortgage lending practices.Effective Communication: Excellent communication skills to explain complexfinancial concepts clearly and build strong relationships with clients.

Woodcliff Lake, Nj, Us

Training Program Development and Execution: Successfully identified trainingneeds, developed comprehensive training programs, and facilitated effectivetraining sessions to improve product knowledge and sales skills.Product Expertise and Knowledge Transfer: Served as a subject matter experton complex automotive technologies, including EV and performance vehicles, andeffectively communicated product information to diverse audiences.Leadership and Mentorship: Led and mentored teams of trainers, fostering acollaborative and high-performing environment.Data-Driven Improvement: Utilized data analysis to measure trainingeffectiveness and drive continuous improvement in product knowledge andcustomer satisfaction.Industry Impact: Contributed to significant improvements in customer satisfactionand brand perception through targeted training initiatives, predominantly clarifyinghow to properly use the vehicles’ telematics, resulting in higher rankings in industrybenchmarks like the J.D. Power Initial Quality Study.** Executive leadership personally recognized RPT's for their continued implementation of monthly hands-on, in-dealer training that yielded positive improvements in the J.D. Power Initial Quality Study. The 2015 results reveal an additional reduction of customer issues and BMW jumps two more spots to sixth place overall in the automotive industry, and pole position in relation to our German competitors.

Woodcliff Lake, Nj, Us

Provided the same support to twelve dealerships in Texas as I currently offer in the Northeast** In 2013, this grassroots approach to dealer training yielded high results in the J.D. Power 2014 Initial Quality Study, which is a study of customers’ perceptions after the first three months of vehicle ownership. Having a more comprehensive ability to discuss vehicle features, Client Advisors helped BMW reduce vehicle problems (PP100) in the customers’ eyes, and jump ten spots, to 8th place in the industry.

Phoenix, Arizona, Us

Monitored regional and national shipping trends daily, and adjusted prices accordingly to customers’ requests for over-the-road (OTR) shipments.Created pivot tables to analyze transportation data for 2012, then utilized the results to create 2013 customer request for proposal (RFP) responses.

Tempe, Arizona, Us

Identified knowledge and skill deficiencies to recommend to our clients effective training solutions that ultimately raise their dealership staff’s aptitude and customer credibility (BMW, MINI, Honda, Acura, Toyota, Scion, Volkswagen, Fisker, Smart)Translated complex marketing ideas into digestible speaking points for sales consultants to utilize throughout the sales process Developed and implemented national training programs that improved perceived product quality and customer satisfaction as reflected in J.D. Power’s surveys.Facilitated train-the-trainers to cement module objectives and transfer training messages to our facilitation force

Gained insight into customer sales and dealership processesObserved and evaluated the impact and effectiveness of existing manufacturer and dealership training and marketing programs

Munich, De

Generated clear, concise presentations to obtain commitment and funding for department strategySteered external agencies in the creation of international-applicable training programs that prepared dealerships to launch new products and reduce employee turnoverLed the development of dealership staff training programs that helped improve employee competencies (e.g., conquest, retention and price negotiation) and ultimately boost sales in a slow economyAddressed issues regarding recruitment, qualification and motivation in management training programsFacilitated international training conferences to present and distribute training programs that helped equip the dealer organization to accomplish corporate sales and aftersales initiatives

Tempe, Arizona, Us

Columbus, Oh, Us

Coordinated launch of Fortune 500 consumer website: communicated goals, delegated tasks, and organized contentCollaborated with colleagues and clients to deliver desired advertising solutionsPerformed quality checks and managed deadlines, resolving bottlenecks when necessary