Sightful is an organization dedicated to program design and customer success. Specializing in the financial services industry and with a background in risk management, Sightful provides project oversight coupled with client-facing communication to ensure projects are completed timely and exceed a client's expectations. Sightful provides a single-point-of-contact for your clients, ensuring accurate communication, while maintaining the independence of an outside party.

Fiserv is a global leader in financial services technology solutions, helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Hired to design, implement, and lead a program to respond to client security, compliance and third party risk management requirements, both contractual and regulatory, starting with 50 high-profile clients and expanding to support several thousand clients.Key Accomplishments: - Designed and implemented tools, including a content library and ticketing portal, to manage the volume of information into and out of the Client Assurance program, enhancing our ability to support expanding client third party risk management requirements while reducing the time to delivery by over 90%. - Integrated a team of international and domestic client-facing professionals by creating standard, repeatable processes, creating a consistent service for clients while maintaining 24 hour coverage. - Developed training materials and reference tools to standardize delivery and enable success of the team. - Unified similar but disparate functions across the organization to create a central function and single point of contact for internal users and external clients. - Directed a client audit that released $35 million of business into the sales pipeline. - Delivered the security and compliance requirements to enable the completion of a $50 million sale, at the time the largest in company history. - Designed new procedures to repair relationship with existing $30 million client.

Responsibilities: - Manage the organization's Enterprise Security and Control Standards to ensure continued regulatory compliance and a stable security environment. - Develop and manage the organization's Security Awareness Program, educating associates on the importance of information security. - Develop and manage the team's training-development function. - Manage the company’s annual security and risk conference, an educational program for associates in the security, risk, or compliance fields.Key Accomplishments: - Created a series of security-themed video publications designed to provide real-time education on high-risk security topics. - Designed and delivered a series of email-based phishing attacks against employees in order to measure susceptibility to outside threats and the effectiveness of training programs. Used the information gained to continue refining the Security Awareness program. - Developed and published the company’s first Record Retention Standards and Schedule.

Rockwell Automation is the largest company in the world dedicated to industrial automation and information.Responsibilities: - Continuous remediation of audit findings in the areas of access control and change management, reducing the company’s security risk and improving the results of external audit reports. - Deliver annual management assessment of controls for Sarbanes-Oxley reporting requirement.Key Accomplishments: - Developed and executed a Maturity Model framework for key IT-delivered services to identify areas that would benefit the most from investment. - Developed and piloted a data classification program to improve the risks associated with information distribution. - Evaluated and implemented controls to ensure the organization's ITAR compliance. - Redesigned the process to manage exceptions to IT security requirements. - Evaluated and selected enterprise security incident and event management (SIEM) and Data Loss Prevention (DLP) tools, continuing to enhance the security capabilities of the company, and resulting in the implementation of the first set of such tools employed at this organization.

PwC is a global network of firms delivering assurance, tax and consulting services for business.Responsibilities: - Assurance and consulting services related to audits of design and operating effectiveness for configurable, restricted access, and manual controls. - Consulting services related to organizational change at Fortune 500 clients. - Plan and manage audit engagements, including the management of audit staff and delivery of results to client executive leadership.Key Accomplishments: - Designed business process controls for SAP implementations at Fortune 500 companies, enabling businesses to improve process efficiencies while maintaining compliance with critical regulations throughout the massive shift to a complex new platform. - Delivered global change management consulting services for two Fortune 500 manufacturing clients, redesigning and implementing new processes, training critical stakeholders on the changes, and enabling the organizations to recognize cost savings while achieving regulatory compliance. - Expanded the recruiting relationship between PwC and Marquette University by representing the firm at recruiting events, campus interviews, and networking with university staff, enabling the firm to achieve status as a premier employer and attract top talent. Most of the talent hired during this time now occupy executive leadership positions within the firm.

U.S. Cellular is a regional mobile carrier specializing in local services and stable networks.Responsibilities: - Manage commission and quota-based retail store sales by delivering high-value client service. - Manage the operations of multiple independent remote locations (kiosks), including inventory and hardware repair, while maintaining the same sales quota requirements of full retail stores.Key Accomplishments: - Consistently surpassed monthly sales quotas. - Developed marketing materials, such as printed signage and written scripts for store announcements, enhancing sales at low-traffic remote kiosk locations. - Developed a sales reporting tool and process which reduced monthly reconciliation activities from several hours per person to less than five minutes, while improving the accuracy of reporting to 100%.