Lead the Product Management Group for Verint Intelligent Self-Service including Intelligent Virtual Assistants (IVA), IVR, and Community products.

Joined executive team to provide product and GTM leadership in establishing customer journey and product roadmaps to accelerate growth and adoption. Hired and scaled multiple teams around products and partnerships.• Worked with enterprise customers including Wells Fargo, JPMC, USBank, Lockheed Martin, Yum Brands, Chick-fil-A to establish Conversational AI practices and deliver solutions to end customers• Established multi year technology roadmap and led the design and implementation of new formal product processes (Driving adoption of agile and SDLC) to enable consistent delivery of business needs, balancing customer asks and overall company vision. - Coached and mentored existing product managers in how to formalize and scale product processes• Built 5 person global partnership engagement program - resulting in revenue growth and expanded pipeline in the first 6 months• Formed education department and product assets to enable successful adoption of technology, including the hiring and leadership of data / NLP experts to create training material and consult customer teams• Delivered invited talks and pitches in coordination with founders and C-suite leadership resulting in record (at the time) $52M Series B raise• Delivered thought leadership in interviews, publications, and keynote speaking engagements at conferences including GDC, Finovate, Forbes, WSJ, VentureBeat

Taught CSE498 - Introduction to Conversational AI for 2 semesters

Explored NLP solutions for enterprise application and developed products for business application. Worked with senior leadership to set the strategy for conversational AI and how to build out a team to create and maintain NLP solutions.Accomplishments:• Lead AI initiatives to test, evaluate, and implement vendor solutions with conversational virtual assistant and text analytics• Trained and mentored new team members onto vendor solutions• Ran multiple build vs. buy vendor evaluations, coordinating efforts between Innovation Group and various LOBs

- Engaged with technology ecosystem involving VC firms, private equity firms, private and public companies, and WF Banking and Technology executives. - Launched Tech Company Tracker tool to allow for easier tracking and reporting on interactions between WF attendees and external technology companies. Managed Agile development in product owner capacity. Gathered feedback and execute change management activities for continuous enhancements and improvements.- Facilitated ATP’s yearly Technology Summit involving 27 partners from 17 VC firms, 89 executives from 55 companies, and 52 internal Wells Fargo executives.- Hosted 2 yearly Campus Analytics Challenges involving 20 universities and over 5000 students. Lead improvements to challenge which resulted in 116% increase in participation between 2015 and 2016.- Managed Technology Landscape View program involving a virtual matrix team of 10 team members from 3 LOBs. Published 6 Technology Landscape View documents in coordination with Enterprise Architecture and key technology SMEs across 4 lines of business. Oversaw concurrent work streams for architectural position papers. Topics included SDx, Artificial Intelligence, Data Reservoir, IoT, andAuthentication

- Developed strategic framework to guide strategic investments and classification for Enterprise Information Technology group- Lead project around development of gamification learning platform to distribute information about strategy and strategic framework involving coordination of resources in India to customize an existing vendor platform. The game was leveraged by 500+ team members as a part of development plans.- Contributed towards definition of Target Operation Models and strategic roadmaps to reach target states- Launched IS Strategic Heat Map and Dashboard to be leveraged by senior executives and leaders to monitor and track activity around strategic objectives. Managed team of 3 team members to develop prototypes and gather feedback.- Fostered cultural shift for team members to think more strategically about technology roadmaps and implementation- Advised 5 IT Strategy Domains (BA/RM, Business Process, Release Management, Strategic Planning, Business Services) and Chief Relationship Managers’ Council – Strategy & Prioritization Forum on definition and standardization of capabilities and processes.- Mentored 2 Technology and Operations Group summer interns- Championed organization transition of 14 local communities of practice into single Team Member Network organization. Worked with enterprise and local leaders to unify approach and determine go-forward path. Resolved conflicts and removed roadblocks in order totransition and become operational.

- Organized consulting engagement for Tier 1 projects involving 3 team members in assisting with best practice adoption and streamlining existing practices for partner organizations.- Coached Business Bunking Services BA teams of over 30 people in requirements management best practices and defined processes to increase efficiency of project execution by streamlining requirements documentation process for both business and technology consumption.- Planned and executed strategic planning session for team of 14, involving SWOT analysis, defining and assigning strategic initiatives, and development of business process models. Tracked results through clearly defined KPIs and met targets on 8 out of 9 initiatives.- Consulted on over 50 projects, ranging from small mainframe enhancements to full scale enterprise implementations, on business process modeling, requirements management, risk management, and project management best practices.- Facilitated 30+ people project teams in virtual and in-person sessions to craft project deliverables- Managed sub teams of 1-3 team members on specific consulting engagements- Plan and execute strategic initiatives aligning to strategic focus areas in developing processes and best practices around specific service offerings- Coached new employees and equivalent roles in partner organizations on best practices and facilitation skills.- Taught 11 formal classes (both virtual and in classroom) on Requirements Management with Use Cases, Business Process Modeling (BPMN)- Founded AZ chapter of Young Professionals Network. Grew organization to 300+ members, set strategic vision and goals from 2010

Worked on software development projects focused around creating a tool that could assist the blind with viewing web pages. Used C# programming.