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Elizabeth Rouse is a Owner at Voodoo Brewing Co.. She possess expertise in six sigma, process improvement, cross functional team leadership, marketing strategy, strategy and 45 more skills. Colleagues describe her as "Betsy and I have collaborated on licensing hardline toys with John Deere since 2010 and without a doubt she is one of the most talented, responsive and pro-active relationships I have had in licensing. She is s pleasure to work with and a capable problem-solver."
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OwnerVoodoo Brewing Co.Cumming, Ga, Us
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OwnerVoodoo Brewing Co. Jun 2024 - Present -
Director Of Customer SupportSurgical Information Systems Oct 2021 - PresentAlpharetta, Ga, UsGrow and manage (support, develop, and coach) a technical product support team to address client requests, build knowledge base, create processes and tools for clients to quickly resolve issues that arise with a SaaS Cloud-based solution. Establish departmental KPIs, goals, and implement process improvements regarding quality, productivity, issue resolution, and client loyalty. Build and manage a team to provide an exceptional client experience. Develop and manage process for escalated issue resolution and establish procedures for incident management. -
Vice President Customer SuccessOctane5 International Llc Feb 2018 - Oct 2021Alpharetta, Georgia, UsSignificantly improved the new client implementation process by:* Identifying the need of a team approach and defining three clear roles of the team. Added an account manager role to the organization who is a licensing expert to translate the client's business requirements to the system specialists. Added a project manager role to the organization that actively manages the internal and client teams through the implementation project.* Developed a launch kit manual that helps the client learn the new language of the system and outlines the major steps and decision points of the launch process.* Developed "quick start" templates to provide clients a "best practice" starting point on system forms and setups.* Developed an "Early Detection Problem Resolution" process to ensure new customer satisfaction is measured and any gaps are addressed early after launch.Implemented an AIM (Align, Implement, Manage) and strategic planning process for the organization that supports the leadership team. Key results of this new process has delivered higher internal project on-time delivery, better organizational alignment of priorities and improved communications.Manage a team of Help Desk agents that support our growing client base. * Analyzed ticket history and identified key areas of client training to drive down total help desk tickets * Increased staff to accommodate increasing users* Focused team on higher quality responses by implementing a satisfaction survey on every ticket -
Director, Managed IntelligenceOctane5 International Llc Mar 2017 - Feb 2018Alpharetta, Georgia, UsDeveloped a tool that would "measure" the overall performance of a licensing department. The "score" of this tool informs the client on what steps to take to improve key areas of the business.Developed key reports that can be generated to serve different roles within a licensing department.
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Global Brand Licensing Manager: John Deere ToysJohn Deere Sep 2010 - Dec 2016Moline, Il, UsExpand brand awareness globally (and especially in emerging markets) through the sales of John Deere toys. I provide ongoing strategic direction and contract negotiations with 30 licensees to develop products, packaging, and promotion for all John Deere Toys, Gifts & Collectibles. In 12 months, I traveled to 10 countries, developing a global network of contacts to implement a global strategy. -
Brand Licensing Compliance ManagerJohn Deere May 2007 - Sep 2010Responsible for defining, mapping, and implementing world class processes to support the compliance of 100+ licensees. Facilitated aftermarket parts departments through strategic, tactical, budget, and performance management planning. Project managed a $300,000 market research and consulting project that drove the 2009 brand licensing business plan.
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Supply Management SupervisorJohn Deere Jan 2004 - May 2007Moline, Il, UsProvided day-to-day supervision of 14 employees, managing their performance, delegating work, and developing their skills. Responsible for maintaining world class service parts metrics (96% Order Fill).
Elizabeth Rouse Skills
Elizabeth Rouse Education Details
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Western Michigan UniversityChemistry -
Kalamazoo Central High SchoolScience
Frequently Asked Questions about Elizabeth Rouse
What company does Elizabeth Rouse work for?
Elizabeth Rouse works for Voodoo Brewing Co.
What is Elizabeth Rouse's role at the current company?
Elizabeth Rouse's current role is Owner.
What is Elizabeth Rouse's email address?
Elizabeth Rouse's email address is el****@****ne5.com
What is Elizabeth Rouse's direct phone number?
Elizabeth Rouse's direct phone number is +191927*****
What schools did Elizabeth Rouse attend?
Elizabeth Rouse attended Western Michigan University, Kalamazoo Central High School.
What are some of Elizabeth Rouse's interests?
Elizabeth Rouse has interest in Economic Empowerment, Education, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is Elizabeth Rouse known for?
Elizabeth Rouse has skills like Six Sigma, Process Improvement, Cross Functional Team Leadership, Marketing Strategy, Strategy, Management, Project Management, Strategic Planning, Manufacturing, Business Process Improvement, Product Marketing, Product Management.
Who are Elizabeth Rouse's colleagues?
Elizabeth Rouse's colleagues are Tom Ness, Zack Pfeffer, Todd Pinkler, Joanie Plunkett, Shawn Strickland, Megan Hammaker, Dylan Doran.
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