Responsible for help desk escalationsFacilitated the onboarding and offboarding of employees. Azure AD administration. O365 administration.Provided remote assistance for employees.

First point of contact for all Canadian Lifeworks employees. (prior to MS acquisition)Established vendor relationship securing IT equipment and peripherals.

Active directory administration and supportExchange administration and supportSCCM administrationProvide administration for IOS/Android mobile devicesProvide escalation support to Tier 1 HelpdeskSOPHOS encryption administration and supportPilot testing W10, ARUBA networks hardware devices

Configured Workstations and Laptops for use by internal and remote ADP associates.Installation and troubleshooting software and hardware issues.Provided desk side support for internal ADP associates.Maintained asset management tracking database.Provided Avaya Site Administration voicemail administration.Blackberry configuration set up and deployment.Administered RSA secure ID server.Provided weekly status reports to upper ADP management.Provided mentoring support… Show more Configured Workstations and Laptops for use by internal and remote ADP associates.Installation and troubleshooting software and hardware issues.Provided desk side support for internal ADP associates.Maintained asset management tracking database.Provided Avaya Site Administration voicemail administration.Blackberry configuration set up and deployment.Administered RSA secure ID server.Provided weekly status reports to upper ADP management.Provided mentoring support for junior support personnel. Show less

Provided telephone support for Enbridge employees across North America.Provided first and second level internal phone support for staff at headquarters building.Supported generic and custom software currently in use throughout the Enbridge organization.Installed and deployed software to desktop units including troubleshooting and repairing problems.Provided technical liaison between customers, support groups and vendors.Provided Meridian Mail/Norstar support and… Show more Provided telephone support for Enbridge employees across North America.Provided first and second level internal phone support for staff at headquarters building.Supported generic and custom software currently in use throughout the Enbridge organization.Installed and deployed software to desktop units including troubleshooting and repairing problems.Provided technical liaison between customers, support groups and vendors.Provided Meridian Mail/Norstar support and administration to internal clients.Provided backup support for escalation teams Show less