Brandon Young Email & Phone Number

Southfield, Mi, Us

United States

United States

United States

Greater Detroit Area

Strategic Consulting, including business plan & sales strategy development.

Detroit, Michigan, United States

Strategically plan and execute financial planning, capital structure, and cash flow. Develop, oversee, and approve company budget and payroll.

Detroit, Michigan, United States

Wider Circle works with national health plans to deliver community care programs to vulnerable populations through its technology platform. ⌨ Learn more about our services at: www.widercircle.com As Operations Manager, I am accountable for directing, developing, and growing the ‘Connect for Life’ Program, a community-based healthcare program that trains members in healthy living through regular meetings, activities, and community outings. I provide routine operational support to drive member engagement, educate on key membership benefits, achieve established growth targets, coach program staff, minimize churn and attrition, and remove roadblocks to profitable operations. Among my responsibilities, I recruit, train, and manage a team of best-in-class Facilitators and Field Managers to educate members on benefits usage and achieve program objectives of trust-building, health promotion, and movement. I also engage members, motivating them to attend community meetings and recruit additional members, and support Facilitators in the recruitment of additional members through proactive networking, prospecting, and lead generation/follow-up. Among my accomplishments, I have: ➥ Consistently met or exceeded monthly growth targets to achieve program goals, increasing membership by 40% while keeping attrition rates below 15%. ➥ Routinely overcame customer objections and hesitancies through skillful communication, gentle perseverance, and the swift identification and resolution of all customer pain points. ➥ Built strong community relationships as part of a broader business development strategy. ➥ Identified and cultivated key members into Ambassadors who then recruited more members and organized community meetings.

Detroit

As Outreach Director, I was tasked with managing and developing a multidisciplinary team of outreach associates to drive patient growth within the Medicare eligible population at a local primary care facility. I led a suite of growth initiatives, reviewed and analyzed daily metrics, supported and coached the outreach team, and ensured the achievement of established growth targets.Here are some of the ways I’ve made significant contributions to business performance:➥ Supervised, managed, and mentored field sales representatives in the following key areas: prospecting, cold calling, lead management, marketing, and customer outreach, among others.➥ Built strategic relationships with healthcare providers, community organizations, and marketing partners to facilitate patient growth and present the clinic as an excellent option for Medicare services.➥ Managed the annual budget and optimized P&L performance.➥ Led a 6-week project that resulted in acquisition of 650+ patients across 7 locations, driving growth of 250% over projected figures.➥ Served as ambassador for the clinic, championing the organization’s goal and mission of providing affordable healthcare to eligible communities and acting as patient advocate to internal teams.➥ Led Michigan in monthly patient growth for 4 consecutive quarters in 2018, averaging 120% over goal.

Troy,Michigan

As Operations Sales Manager, I was responsible for recruiting, developing, mentoring, and motivating a fully-licensed inbound call center team to drive sales of United health insurance while holding staff accountable to the highest standards of customer care and service. I established strategic objectives for the team’s day-to-day activities; conducting effective resource planning to maximize team productivity and synergy with corporate goals.Here are some of the ways I’ve made positive contributions to business growth:➥ Fostered independent thinking and quick decision making skills among individual team members, ensuring that any unintentional deviation from the sales script was handled with exceptional skill and with a bottom-line focus.➥ Collected and analyzed call center statistics to identify and remediate gaps in performance while ensuring consistent, reliable, and efficient customer support. ➥ Forecasted sales growth, reported on team performance, and prepared budgets in accordance with projected sales.➥ Consistently translated inquiry calls into sales by mentoring staff in advanced sales techniques, including: identifying customer needs, cross-selling, up-selling, handling objections, building rapport, and closing techniques.➥ Ensured the team’s full compliance with internal/external insurance standards and regulations.➥ Routinely ranked first out of six teams for overall sales.

Troy, Michigan

As Operations Manager, I was tasked with supervising the day-to-day operations of assigned team members in a high-volume contact center environment with a focus on providing an industry-leading customer experience. To carry out my mandate, I managed and monitored the quality of services delivered to ensure the company consistently satisfied all client SLA requirements, call and work flows, performance metrics, performance feedback, service improvements and cost containment goals.Among my accomplishments, I have:➥ Rapidly climbed the corporate ladder, going from call center representative to Operations Manager in recognition for outstanding contributions to business growth.➥ Built a high-performing team to cover 2 shifts; enhancing staff retention for both shifts, increasing headcount by 71%, and maintaining abandon rates under 5%. ➥ Successfully positioned the team as Hughsnet’s top ranking sales team for one year.

Farmington, Michigan, United States

As Operations Manager, I successfully led, trained, and retained a team of 25+ call center staff to promote a suite of online services. Among my accomplishments, I have:➥ Designed personalized training programs based on proven sales tactics. ➥ Developed key customer engagement strategies to increase organizational profits by 15%+ over goal.

Southfield,Mi

Handled complaints, settled disputes and resolved conflicts. Developed new customer relationships and built rapport to maintain long-term relationships with current account holders. Selected Contributions:Actively participated in the interview process and selected candidates that increased productivity and demonstrated the ability to generate new client leads.

Troy, Michigan, United States

As Sales Manager, I led a corporate effort to re-engage with clients who have recently reached out but declined to complete a purchase; identifying their pain points, needs, and objections through an extensive interview process to deliver a compelling proposal at a lower rate. Among my accomplishments, I developed the S.M.A.R.T. Goals program to increase healthy competition among employee teams; driving improved productivity and increasing sales by an additional $50K over goal each month. I also averaged over $4.5M per year in team sales.