Aaron Byrne Email & Phone Number

Cambridge, Ontario, Canada

Markham, Ontario, Canada

Mississauga, Ontario, Canada

• Built and managed high-level relationships with key business partners and strategic vendors.• Restructured and optimized core fleet processes.• Reduced overall Fleet spend over three month rolling average.• Developed and implemented cross functional process efficiencies.• Coached and mentored direct report who was at risk of leaving organization.• Customer facing conflict resolution with key member base.• Served as main escalation point within the operational team.

Mississauga, Ontario, Canada

• Strategic initiative project manager – Data analytics, Custom reporting, Acquisitions & Amalgamations; Life Cycle Management; Communication planning; Billing restructures.• Fleet policy development / review, enhancement, and compliance management.• Ongoing operational support by way of experience-based recommendations.• Served as the operational escalation point for the client contact.

Toronto, Canada Area

• National account management with portfolio of 110 clients.• Achieved 98.2% existing client retention for fiscal 2013.• Doubled safety program revenue for fiscal year 2013 versus 2012• Created a 30% capacity within my own role by successfully training my clients to become self reliant through the use of the PHH proprietary software.

Toronto, Canada Area

• Developed overall sales and marketing strategy for the Branch, effectively increasing branch profits from $11/car (Dec ’07 – May ’08) to $121/car (June ’08 – Nov ’08).• Developed an overall fleet strategy for the Branch resulting in a 90%increase for on rent fleet growth over a six-month period.• Managed the efforts of Branch employees in providing a high level of customer service resulting in a twelve month rolling average service score of 82%. Corporate standard at the time was 78% - 80%.• Assessed and analyzed competitive environment and provided appropriate reports and recommendations to upper management.• Managed receivables, including negotiating payment plans, collecting on defaulted AR’s and preparing write-offs for bad debt funds. My efforts resulted in a fiscal year bad debt of $1/car versus previous year of $8/car.• Established training, career development and sales incentive strategies for employees.• Managed and developed teams of up to 20 employees; resulting in the promotion of several employees under my direct management and supervision.

Responsible for the setup, take down and execution of marketing events in the GTA. Brought the Xbox 360 experience to the community through events at malls, trade shows, and clubs.

Bcomm, Marketing Management

Activities and Societies: Project Manager Alumni Relations - Ryerson Marketing Association (RMA). www.ryersonnarketing.com As a student.

Advanced Diploma, Marketing Administration

Activities and Societies: Sheridan Marketing Team for the OCMC (Ontario Colleges Marketing Competition). The year I was part of this team.