Ingeniero De Soporte
Current
May 2022 - Present
AeroLeads people directory · profile
Byron Ramirez Email & Phone Number
Client relations | Support Engineer
at
Tek Experts
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Client relations | Support Engineer
Location
Cartago, Costa Rica
Company size
Who is Byron Ramirez? Overview
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Quick answer
Byron Ramirez is listed as Client relations | Support Engineer at Tek Experts, a with 3582 employees, based in Cartago, Costa Rica. AeroLeads shows a matched LinkedIn profile for Byron Ramirez.
Byron Ramirez previously worked as Ingeniero de soporte at Tek Experts and Virtual Customer Service Associate at Amazon. Byron Ramirez holds Introduction To Networks from Fundacion Omar Dengo, Sykes Tech Academy.
Company email context
Email format at Tek Experts
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Tek Experts
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Profile bio
About Byron Ramirez
I have more than 5 years of expertise resolving disputes in complex work settings. My solid technical foundation and mid-career technology expertise have allowed me to manage goals in first contact resolution and customer satisfaction, showcasing a capacity for strategic thinking and acting in the interests of the customer.
Current workplace
Byron Ramirez's current company
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Tek Experts
4 roles
Byron Ramirez work experience
A career timeline built from the work history available for this profile.
Virtual Customer Service Associate
• Achieved a Customer Satisfaction Rate of 85% (out of 100) in all my contact; being top performer for 4 consecutive months.• I managed to change a customer's mind that was grumpy and frustrated who couldn't log into his account. The previous representative did not helped the right way. I addressed the situation, customer decided to re-subscribe to one of our plans and started shopping online.
Oct 2020 - Sep 2021
It Service Desk Junior Agent
• Achieved a Customer Satisfaction Rate of 4.9 (out of 5) in all my contact; being top performer for five consecutive months.• Surpassed First Call Resolution goal closing in the last quarter at 83% (out of 80%)
Nov 2019 - Aug 2020
Customer Service Representative
• Achieved a Customer Satisfaction Rate of 9.6 (out of 10) in all my contact; being top performer for twelve consecutive months.• Helped a customer to receive a full refund by connecting a three-way call with the manufacture; customer had cancer, refund helped to buy his meds.
May 2018 - Jul 2019
Team & coworkers
Colleagues at Tek Experts
Other employees you can reach at tek-experts.com. View company contacts for 3582 employees →
QA
Quốc Anh
Colleague at Tek ExpertsHanoi, Vietnam, Viet Nam
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KF
Kasey Fiorella Montoya Bonilla
Colleague at Tek ExpertsCartago, Costa Rica
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AA
Adeoluwa Aderemi
Colleague at Tek ExpertsLagos, Lagos State, Nigeria
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MD
Mady Díaz (She/Her)
Colleague at Tek ExpertsSan José, San Jose, Costa Rica
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YC
Yvette Cyuzuzo
Colleague at Tek ExpertsKigali, Kigali City, Rwanda
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GB
Georgi Boshnakov
Colleague at Tek ExpertsBulgaria
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BD
Brian Dew
Colleague at Tek ExpertsGreater Colorado Springs Area, United States
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RA
Rafael Adjkhim
Colleague at Tek ExpertsMontreal, Quebec, Canada
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ZZ
Zhivko Zhelev
Colleague at Tek ExpertsBulgaria
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AI
Abdulrahman Ibrahim
Colleague at Tek ExpertsLagos, Lagos State, Nigeria
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Quốc Anh
Colleague at Tek ExpertsHanoi, Vietnam, Viet Nam
View →
KF
Kasey Fiorella Montoya Bonilla
Colleague at Tek ExpertsCartago, Costa Rica
View →
AA
Adeoluwa Aderemi
Colleague at Tek ExpertsLagos, Lagos State, Nigeria
View →
MD
Mady Díaz (She/Her)
Colleague at Tek ExpertsSan José, San Jose, Costa Rica
View →
YC
Yvette Cyuzuzo
Colleague at Tek ExpertsKigali, Kigali City, Rwanda
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GB
Georgi Boshnakov
Colleague at Tek ExpertsBulgaria
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BD
Brian Dew
Colleague at Tek ExpertsGreater Colorado Springs Area, United States
View →
RA
Rafael Adjkhim
Colleague at Tek ExpertsMontreal, Quebec, Canada
View →
ZZ
Zhivko Zhelev
Colleague at Tek ExpertsBulgaria
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AI
Abdulrahman Ibrahim
Colleague at Tek ExpertsLagos, Lagos State, Nigeria
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4 education records
Byron Ramirez education
Introduction To Networks
It Essentials
Fundacion Omar Dengo, Sykes Tech Academy
Technical, English Executive For Services
Instituto Nacional De Aprendizaje
Bachelor, High School Bachelor Degree
Ministerio De Educación Pública
FAQ
Frequently asked questions about Byron Ramirez
Quick answers generated from the profile data available on this page.
What company does Byron Ramirez work for?
Byron Ramirez works for Tek Experts.
What is Byron Ramirez's role at Tek Experts?
Byron Ramirez is listed as Client relations | Support Engineer at Tek Experts.
Where is Byron Ramirez based?
Byron Ramirez is based in Cartago, Costa Rica while working with Tek Experts.
What companies has Byron Ramirez worked for?
Byron Ramirez has worked for Tek Experts, Amazon, Roche, and Sykes Costa Rica.
Who are Byron Ramirez's colleagues at Tek Experts?
Byron Ramirez's colleagues at Tek Experts include Quốc Anh, Kasey Fiorella Montoya Bonilla, Adeoluwa Aderemi, Mady Díaz (She/Her), and Yvette Cyuzuzo.
How can I contact Byron Ramirez?
You can use AeroLeads to view verified contact signals for Byron Ramirez at Tek Experts, including work email, phone, and LinkedIn data when available.
What schools did Byron Ramirez attend?
Byron Ramirez holds Introduction To Networks from Fundacion Omar Dengo, Sykes Tech Academy.
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